Job Description

Salary

31,914 to 39,892 dependent on experience

Location

Hanningfield, Chelmsford, Essex

About the role

Permanent Full time - 40 hours per week


Salary 31,914 to 39,892 per annum dependent on experience


Location Essex, Sandon Valley House and Hybrid working

About the role

We have an exciting opportunity for someone to join our busy

Metering Operations

team as a Planner, planning & scheduling work for our large and growing field teams.



Delivering an unrivalled customer experience is critical to success in our business ambition to be national leader within the water industry. This role requires an individual who is passionate about providing the best possible levels of customer service.



In this role, you'll be responsible for effectively scheduling and coordinating field activities, managing the Gantt, and overseeing job jeopardy for our large, field-based teams --including Technical Representatives, Meter Technicians, Customer Technicians, and Plumbers



You will have a good geographical knowledge of the Essex & Suffolk regions along with experience of Customer Service and Planning and Scheduling work for a busy field-based team operating to multiple service level agreements.



The role requires you to work 40 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 07:00 to 18:00, with 1 in 4 Saturdays worked.

About you

We're looking for someone with proven experience in planning and scheduling work, with the ability to manage multiple demands and prioritise effectively in a reactive environment. You will be solution-focused, highly organised, and able to stay calm under pressure while dealing with competing priorities. Experience working in a customer-focused environment is essential, with a commitment to delivering world-class service in every interaction.



Experience of working in a target driven environment is essential and a background in customer service is essential as well as strong communication skills. You will use various in-house systems alongside all Microsoft packages, so strong computer literacy skills are essential.



Knowledge of our in-house systems CC&B, Temetra, Mas Manage & OFS is an advantage, however, full training will be given to the right candidate.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.



We're aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don't have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers.



We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.



Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.


Benefits to include, here's just a few of them:


Enhanced maternity pay


Enhanced annual leave with additional special leave for Christmas Eve and New Year's Eve


Company pension scheme


Digital GP


Award winning wellbeing website


Employee Assistance Programme


Life assurance


Qualification loans


Professional subscription


Buy and sell annual leave


Discounts and cashback offers

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download