Job Description

Company Description

United Infrastructure is a leading construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. We employ over 1400 people and work with a broad range of public and private sector clients.



United Infrastructure is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future. Our Connected business connects people through fixed-line and mobile telecoms infrastructure, ensuring seamless communication and access to information.

Role Purpose


The Planner is responsible for coordinating and scheduling all works across United Infrastructure's programmes, ensuring efficient deployment of field teams, compliance with customer requirements, and delivery within agreed timescales. The role ensures operational visibility, accurate forecasting, and optimised resource utilisation across planned, reactive, and project-based activities.


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Key Responsibilities


Work Planning & Scheduling

Develop and maintain daily, weekly, and long-term work schedules for field engineers and subcontract partners. Prioritise workloads based on SLAs, risk, operational impact, and customer requirements. Ensure that all jobs are fully prepared for delivery, including access arrangements, RAMS, materials, and resource allocation. Adjust schedules proactively to account for changes, delays, emergencies, and resource constraints.

Operational Coordination

Work closely with Supervisors, Project Managers, Service Desk, and Field Teams to coordinate activities and ensure alignment with programme needs. Track the progress of active jobs, ensuring updates are logged and barriers to delivery are escalated promptly. Ensure work orders are issued accurately with full site and job information.

Resource Management

Optimise utilisation of United Infrastructure's workforce through efficient planning, skill-matching, and workload balancing. Track and manage engineer availability, holidays, training, and certification status. Liaise with subcontractors to supplement resource capacity when required.

Access & Compliance Preparation

Confirm all site access arrangements including permits, inductions, customer approvals, lock codes, and third-party coordination. Ensure all planned work is compliant with safety requirements, customer rules, and permit-to-work processes. Pre-check engineer compliance (training, PPE, certifications) ahead of deployment.

Data Administration & Reporting

Maintain the planning schedule within operational systems (e.g., CRM, ERP, scheduling tools). Produce forecasts for workload, resource capacity, and potential bottlenecks. Support reporting for SLA performance, productivity, job turnaround times, and resource utilisation metrics. Identify trends, recurring issues, or inefficiencies and propose improvements.

Customer & Stakeholder Engagement

Be a point of contact for customers regarding planning queries, delivery timelines, and schedule updates. Support customer programme calls by providing accurate, up-to-date planning data. Communicate schedule changes or risks to internal and external stakeholders promptly.

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Skills & Experience


Essential

Experience in a planning, coordination, or scheduling role within infrastructure, utilities, construction, engineering, or telecoms. Strong analytical and organisational skills with the ability to manage conflicting priorities. Excellent communication skills, both verbal and written. Proficient with planning tools and Microsoft Office (Excel, Outlook, etc.). High attention to detail and accuracy in data handling and reporting.

Desirable

Understanding of field engineering workflows (e.g., maintenance, installation, civils, rigging). Knowledge of H&S requirements including RAMS, permits, and work-at-height considerations. Experience in SLA-driven environments or working with major infrastructure clients.

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Qualifications

GCSEs or equivalent required; further education in business administration, project control, engineering, or similar is advantageous. Planning or project control certification (e.g., APM, Prince2, or equivalent) beneficial but not essential.

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Personal Attributes

Proactive, organised, and calm under pressure. Able to work collaboratively with multiple teams and stakeholders. Confident decision-maker with a problem-solving mindset. Customer-focused, reliable, and committed to continuous improvement.

Additional Information

United Living Benefits package