Job Description

Sheffield
09/12/2025


Planning and Business Improvement Analyst


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

39,962- 46,663 per annum

Contractual hours

37

Basis

Full time

Package

37 Days Annual Leave (273.8 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period
17.1% Employer Pension Contribution into Local Government Pension Scheme

Date posted

17/09/2025

Job reference

RR00001137


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Job description

About us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About the

role

This

is a fixed term temporary role until 31st July 2026.

This is a specialist role within the Planning, Research & Systems Improvement Team with a core focus on developing and leading the College's new

Service Hub

-- a digital platform providing a single point of access for professional services requests, workflows and support.

The post holder will design and deliver practical, user-friendly systems and processes that improve how services are accessed and managed across the College. By combining digital expertise, process analysis, and a customer service mindset, the role will make it easier for staff to get the help they need, when they need it -- while generating insights that drive operational improvement and enhance the student and staff experience.

Main Responsibilities:

To achieve these specific duties, include, but are not limited to:

Develop and lead

the Service Hub as the College's central access point for professional services, ensuring it is intuitive, reliable and demonstrably valuable to users.

Design and optimise digital workflows

(e.g. forms, approvals, ticketing, service requests) using Microsoft 365, SharePoint, Power Automate and related platforms.

Run discovery sessions and workshops

with service teams to analyse needs, map existing processes, and co-create improved, user-centred workflows.

Build dashboards and reporting tools

that provide service insights, track demand and inform evidence-based decision making.

Act as a trusted partner

to professional services teams (Finance, HR, Estates, IT, Marketing etc.), helping them streamline processes and improve customer experience.

Support adoption and change management

by providing training, guidance and documentation to ensure new tools and workflows are embedded effectively.

Champion continuous improvement

, maintaining governance standards, capturing user feedback, and iterating solutions for long-term impact.

Contribute to wider business improvement projects

including student lifecycle, curriculum planning and performance monitoring initiatives.


If you want to find out more about the role please contact Peter Harrison, Head of Planning Research and Systems Improvement, Peter.Harrison@sheffcol.ac.uk

What we can offer you

As the successful candidate, you will be offered a salary of between 39,962- 46,663 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role.

Our benefits

Enhanced Pension contributions scheme with SYPA - 17.1% Annual leave -37 Days (273.8 hours)+ 8 Bank Holidays(59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer + Employee assistance programme through Bupa
+ Occupational Health through PAM
+ Free eye tests for VDU users
Free Parking is available at the majority of our campuses


Further information can be found on ourBenefits andCareer Development pages.

Disability Confident

We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact jobs@sheffcol.ac.uk

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant,we're pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Safeguarding

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding

Next Steps:

To apply:

Click and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team at jobs@sheffcol.ac.uk. CVs are currently not accepted.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Closing date: 9th December 2025

Please be aware - If we have a high number of applications, we may decide to close the vacancy earlier.
Planning and Business Improvement Analyst