Job Description

This manufacturing business based near Colne has grown significantly over the years with investment, increased production and customer base. They have a strong family culture running throughout the business with many people having been there years. They have an impressive site, and increased headcount year on year and continue to win new business with the aim to be the market leader in the field they operate, an objective they're not far of achieving.

Customer Service & Planning Administrator Job

Due to continued growth and increased production, this is a new job to the Customer Service and Planning team. This team plays a vital role in keeping things running smoothly across both planning and customer service, providing the backbone of support that allows the business to deliver on time and to a high standard.

In this role, you'll be responsible for ensuring stock is ordered when needed, supporting the sales team with key information, and handling after-sales administration. You'll also play a part in setting up new products in the system, making sure data is entered accurately so everything flows through the business correctly. It's a varied and interesting role that will evolve as you develop, with the opportunity to take ownership of more areas over time.

What you'll be doing:

Raising purchase orders for packaging components when stock reports show items are running low. Supporting internal sales colleagues in a dedicated area with queries on lead times, order readiness, pricing, and moving shipments forward. Raising invoices once orders are complete and handling after-sales queries, such as updating records if containers are delayed or shipments are bumped. Setting up new products in the system using Excel spreadsheets - entering product codes, pack specs accurately before uploading into the system. Working closely with the wider team to ensure information is accurate, up to date, and accessible.

What we're looking for:

Strong attention to detail - you'll be working with data that needs to be right first time. Good working knowledge of Excel and confidence handling spreadsheets. Organised and methodical approach to tasks. Able to manage multiple priorities and work to deadlines. A team player with good communication skills. Willingness to learn - full training will be given, but initiative and ownership are encouraged.

The Benefits

Salary starts at 25,000 with enhanced benefits, but this role also comes with the opportunity to develop, and potentially succession plan to grow into a managerial role within the team. Please apply with an updated CV and you will be contacted to discuss in more detail if your CV is applicable.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Additional leave Health & wellbeing programme On-site parking Sick pay
Work Location: In person