Job Description

/ Position: Planning and Customer Support Officer
/ Location: Luton
/ Working Hours: 5-5-4 Shift Pattern, working a combination of 7:00-19:00 and 12:00-00:00

Gama Aviation is currently recruiting for capable Planning and Customer Support Officer to work within a dynamic, exciting and progressive team at our hub in Luton Airport. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation.

The Planning and Customer Support Officer will deliver the full life cycle planning process of aircraft maintenance input to achieve on time delivery of aircraft events. In order to ensure both customer satisfaction and business needs are met, the role will require working in partnership with the customer and wider internal teams including customer service and engineering on a daily basis, whilst producing accurate customer service reports.

/ About us:
Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

/ Responsibilities:

• Develop and fully use operational processes to ensure efficient operational performance
• Customer service and client contact - point of contact for the customer and the interface between our engineering team and the customer\'s on-site representative
• Pre-input planning, work pack generation, check progression and work pack closure process
• Control of completed work order and Certification documents, ensuring that these are closed accurately, billed, and delivered to the customer to the required KPI
• Ensuring that our customers\' requirements are understood and that our engineering response is planned, co-ordinated and executed in an efficient manner
• Liaise/engage with customers daily providing daily status reports on aircraft serviceability
• Liaise/engage with local operational teams to ensure smooth running of the department
• Participate in the quality audit programme and ensuring audit closure actions are developed and implemented
• Reporting of all SMS/Quality issues
• Perform other sections duties related to their position as directed by the line manager
• Provide briefings for engineering departmental management on a regular basis
• Support the Quality & Safety team regarding their duties to ensure all processes and department tasks are fulfilled

/ Skills, Qualifications and Experience required:

Essential

• Previous experience of aircraft input planning in a dynamic line and/or base MX environment
• Willing to work a shift pattern to support business needs
• Have a flexible working approach to a dynamic working environment and have willingness to travel to other locations, including overseas
• As an integral and important part of the Gama Engineering Group you should have both strong verbal and written communication skills and be competent using IT

Advantageous

• Knowledge of aircraft maintenance and operations standards and practices
• Experience working within a business aviation environment
• Experience working directly with customer representatives

/ In addition to a Competitive Salary, we will offer you:

• Great work life balance with a 5-5-4 shift pattern
• Competitive Group Pension Scheme
• Comprehensive Life Assurance *
• Comprehensive Income Protection *
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.

Gama Aviation