Job Description

Planning & Scheduling Coordinator

Crystal Ball are a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. Our growing customer base extends across all business verticals serving small, medium and enterprise businesses as well as local government, throughout the UK.

We are looking to immediately recruit an additional Installation Planner/Scheduler to join the team. You will be responsible for arranging installation of our equipment into our customers fleets by directly liaising with customers and our engineers.

Our desired candidate does not necessarily need any experience as full training is provided. Having experience in a similar scheduling and/or planning role is very helpful along with an innate desire to provide a high level of customer service.

In this role you will also be responsible for delivering first-class customer support to our growing base of business customers. This is a rare opportunity to join a close-knit, vibrant and established team and you will be reporting directly to the Operations Director who has been with the Company for 28 years.

The successful candidate/s will have the following qualities:

Be an excellent communicator Have a very good telephone manner Be always enthusiastic and have a polite and professional manner Be self-motivated Be highly organised Have attention to detail and be a team player Continually want to strive to improve our customer service standards by delivering a first class efficient service IT literate
Job Duties include but not limited too:

Efficiently and profitably scheduling and dispatching engineers to customers Proactively monitoring engineer's activity Managing all phone and email messages from customers/engineers/company personnel and processing support tickets accordingly within the agreed SLA's Processing of orders to ensure all work is carried out in time Closing the job ticket by ensuring the work has been completed satisfactorily Recording all customer communications within the Company's CRM

Your Reward & The Package on Offer:

Above market salary of up to 25,000 dependent upon experience + up to 250 Monthly Bonus

Monthly Bonus based on performance of SLA

Holiday Entitlement : 20 days Holidays + 8 bank holidays

Additional Day holiday for each full year of completed service (up to 25 days)

Job Type: Full-time Monday to Friday & Office Based

Salary: Up to 25,000 per year based upon experience

Additional Benefits:

Company pension Private medical insurance
Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Casual dress Company pension On-site parking Private medical insurance
Experience:

Installation Booking: 1 year (preferred)
Work Location: In person