Job Description

Planning Support Officer

Location:

Glebe Street, ST4 1RN

Start Date:

ASAP

Contract Duration:

3+ Months

Working Hours:

Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate:

13.00 per hour

Job Ref:

5276944

Job Responsibilities

Provide administrative and customer service support to the Development Management Team and Enforcement Team. Assist applicants and agents through the planning process by providing basic planning information and writing relevant correspondence. Support planners in receiving and validating planning applications, including handling application forms, fees, and site plotting. Conduct monitoring, research, and investigations to support planning decisions and enforcement. Offer practical advice to businesses in Stoke-on-Trent regarding planning and other Council services. Generate and manage various letters and reports within legal deadlines. Record technical minutes of planning meetings and monitor actions. Manage planning application site notices throughout the town. Prepare for Development Management Committee meetings and internal planning application assessment panels. Verify compliance with planning conditions and approvals. Support the processing of FOI and Councillor enquiries. Respond to personal search requests and maintain email communication within deadlines. Maintain office coverage during operational hours. Perform tasks as assigned by the senior management team. Record and manage actions and information on planning computer systems. Collaborate with colleagues to manage the Development Management Team's work and performance. Update and present statistical information from ICT systems. Work with other Council parts and partners to deliver value for money. Support planners in public consultation exercises. Utilize current and new ICT systems and software for effective team operations. Work evenings and weekends as required. Promote a 'One Council' approach and maintain confidentiality of Council data. Contribute to a culture of opportunity, achievement, and personal growth within the team. Seek improvement opportunities and new ways to meet customer needs. Promote equality and diversity in service delivery.

Person Specification

Knowledge and qualifications for a front line, administrative and analytical role. Understanding of the planning process and planning law. General understanding of business motivations, opportunities, and constraints. Flexible and proactive problem-solving attitude. Ability to manage and deliver work within set timescales. Understanding of performance management and improvement systems. Strong verbal and written communication and interpersonal skills. Excellent customer service skills. Proficient in using modern office-based ICT systems. Attention to detail and accuracy in handling information. Ability to work effectively as part of a team and independently. Willingness to develop professional knowledge, skills, and experience. Ability to travel efficiently between development sites.

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Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 13.00 per hour

Expected hours: 37 per week

Experience:

Planning Support Officer: 1 year (required)
Work Location: In person