Job Description

Description:

As a Plant Area Assistant, you will play a vital role in delivering exceptional customer service, maintaining high standards of plant care, and supporting the overall operations of the garden centre. You will combine your passion for plants with strong organisational skills to ensure a pleasant shopping experience for customers.


We have a permanent and a seasonal role available. The seasonal role lasts until the end of August.

Key Responsibilities

Customer Service:

Provide expert advice to customers on plant care and selection, ensuring their needs are met Maintain a positive, empathetic, and professional attitude toward customers at all times Assist customers with purchases, including carrying and loading heavy items to their vehicles Handle customer queries and complaints professionally, escalating unresolved issues to the Plant Area Manager Process customer orders efficiently and accurately

Plant Care & Merchandising:

Maintain the highest standards of plant care, ensuring plants are healthy, well-watered, and presented attractively. Create visually appealing displays, ensuring accurate pricing and labelling. Perform regular stock replenishment, rotation, and maintenance to ensure optimal presentation. Monitor stock levels and report shortages or damages to the Plant Area Manager.

Operations & Administration:

Accurately check in deliveries and ensure compliance with company policies. Process tired or damaged stock in accordance with the Company process. Participate in out-of-hours stocktakes and special promotional events as required.

General:

You will be required to work and perform other duties to meet the operational needs of the business, including cash-out duties, as assigned by the Store Manager or other senior staff.

Prerequisites

Key Skills & Attributes:

Knowledge of plants and horticulture is preferred, with a passion for customer service High attention to detail in plant care, merchandising, and operational tasks Ability to work both independently and as part of a team in a fast-paced environment Basic numeracy and IT skills for point-of-sale (POS) systems and inventory management

Duration

Full time with alternate weekend working rota. The seasonal role is until the end of August.

Further Details:

Thank you for taking the time to complete an application form online. We will contact you if you are shortlisted for an interview.