Job Description

Plant IT Helpdesk Analyst

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Workplace:

RM10 9QS, Dagenham

What to expect:

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Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day - with around 14,000 employees at more than 50 sites worldwide.



We are supporting various customers worldwide in automotive engineering.



We are recruiting for a Plant IT Helpdesk Analyst for our UK customer.



Objectives



Engine Plant's IT Team is responsible for:


Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc) Supporting the IT element of new model launches Providing a single point of contact for the plant for all IT issues and interfacing with Central IT Ensuring IT Policy is adhered to across the plant

Specifically, this Helpdesk Analyst vacancy covers:



Provide first level Help Desk support across the plant


Responding to phone calls to the Helpdesk Administrative tasks (e.g. resetting passwords, setting up accounts, modifying access levels) Resolving software issues (remotely if possible) Resolving hardware issues Logging hardware errors in-line with our existing maintenance contracts Installation of application software on clients Carrying out start of shift checks Running back-up services and storing tapes Carrying out departmental maintenance standards actions Assist in creating, updating and reviewing Single Point Lessons Testing network and telephone sockets and equipment data transfers Following local and corporate Change Control processes Moving / Installing IT hardware Setting up conference facilities as and when required Maintaining an accurate IT stores inventory Assisting IT Engineers on an "as and when required" basis Providing hand-over communications / reports as required Escalating emergency issues outside the plant when required.

What you bring along:

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Skills required:



IT Helpdesk Analyst



Experience required:



1-3 years in a corporate IT department providing end user support across a wide range of environments



Education required:



Educated at least to HNC level in an IT-related subject



Education preferred:



HND or degree level in an IT-related subject preferred



Additional information:


Three-shift : Earlies, Lates and Nights in weekly rotation Flexibility: Willingness to work flexibly to meet the demands of the Plant Self-Starter: Able to operate autonomously on some tasks to deliver Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures. Continuous Improvement Mindset: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements

This is a 3-month contract


Position is confirmed inside IR35. Successful candidates need to be eligible to work in the UK.

What we offer: An interesting and varied role with an expanding international company, recognised for its industry expertise, company culture supporting teamwork and creativity.

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Contact:

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Heidi Williams
Tel.: 01268564300

What we offer: An interesting and varied role with an expanding international company, recognised for its industry expertise, company culture supporting teamwork and creativity.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Contact:

------------


Heidi Williams
Tel.: 01268564300
www.bertrandt.com/en/career

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