Job Description

The role of the IT Platform Engineer within IT Operations Support team is primarily responsible for the support and operational maintenance of the QinetiQ\'s platform services, from on premise to cloud based domain and server technologies, with a focus on Microsoft and Linux based solutions. Operational support is in collaboration with Tier 1 and Tier 3 support teams in incident and problem management across the shared technical space.

Accountabilities

• Incident management and resolution across QinetiQ\'s IT server Infrastructure
• Administration, Monitoring and optimization of corporately managed Active Directories and associated domain services including system backup and DR policies and procedures.
• Undertake System Management and Administration across all systems within Platforms Services remit
• Administration, monitoring and development of corporately managed messaging services including but not limited to Microsoft Exchange and Skype for Business software.
• Lead the evaluation and installation of new software releases, system upgrades, and system patches
• Assist with the deployment and analysis of new technologies and enhancements to existing systems
• Ensure relevant system/service documentation is full and complete, communicate any shortfalls to colleagues and line management. Pro-actively identify candidates for \'Pre-Approved\' Changes.
• Maintain a Configuration Record of all systems deployed.
• Compliance with security policies and requirements and active configuration and maintenance of security standards across Group IT technologies
• Production and management of IT Operations documentation to current standards.
• Comply with configuration control requirements
• Contribute to the maintenance of QinetiQ Disaster Recovery capabilities Creating tickets for engineers to undertake further investigation.
• Diagnose the cause of the issue in order to identify the most appropriate fix
• Generating usage reporting, detecting any issues and following, perform clean ups.
• Network updates, assist with firmware updates on servers, firewalls and switches.
• Escalate complex issues, within the timeframes required, giving a full explanation of resolutions attempted
• Pro-active and self motivated.
• To deliver a high quality business service working autonomously within defined procedures and may co-ordinate the activities of others.
• To resolve more complex queries based on analysis of knowledge and experiences of processes and services and be able to escalate where necessary issues to the relevant subject matter expert.
• To understand and deliver the correct communication style appropriate to all stakeholders and situations.
• To identify and lead continuous improvement activities relevant to processes within their role.
• To support resilience across Business Services and learn new skills as identified by the Team Leader.

Experience & Qualifications:

• Professional and confident approach to customer based work
• Excellent analytical, interpersonal and organization skills
• Maintain current market knowledge
• Ability to work well within a team environment as well as independently
• Great communication and organization skills.
• Ability to produce technical documents and procedures
• Strong organisational and administrative skills
• Identify personal development / training for the teams
• Willingness to travel occasionally, usually within the UK but occasionally overseas.
• Security Clearance (SC) is required for this role and must be maintained.
• Extensive knowledge of systems/endpoints management solutions specifically SCCM 2016/2019.
• Extensive knowledge of Active Directory, DNS, DHCP, GPO and other domain service functions.
• Extensive knowledge of Microsoft Server 2008/2012/2016 (Windows 7 & 10 advantageous).
• Extensive knowledge of endpoint solutions.
• Experience in application packaging technologies and solutions.
• Experience in administering Linux Operating Systems including CentOS and Redhat.
• Extensive knowledge of VMWare ESX/vSphere administration.
• Working knowledge of Enterprise level storage solutions.
• A clear understanding of IT Security Standards in an enterprise environment
• Experience in backup technologies
• MCSE, MCP, MCSA or equivalent experience.
• VCP certification or equivalent experience.
• RHCE or equivalent.
• Strong system analysis experience required
• Experience in a service delivery, best practice environment preferred
• ITIL v4.0 Framework Certificate or equivalent experience of an ITIL Service Management Implementation.
• Knowledge of ISO 27001

Please note that all applicants must be eligible for SC clearance as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK ( )

Why join QinetiQ?

As we continue to grow into new markets around the world, there\'s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You\'ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you\'ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture .

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You\'ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what\'s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more.

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.

QinetiQ