Job Description

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we're expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

We are seeking a strategic and technical leader to oversee the development, governance, security, and operational excellence of our global platform infrastructure. This role integrates DevOps, platform engineering, and infrastructure management to deliver scalable, secure, and highly available platforms that empower our engineering teams.

Principal Accountabilities

Lead a multi-functional team of Platform Engineers, DevOps Engineers, and Database Administrators (DBAs) to enable a high-performing, cloud-first environment. Drive developer self-service capabilities, cloud-native adoption, and operational resilience while ensuring compliance with security and governance standards. Define the future roadmap for platform services, ensuring alignment with business objectives and engineering needs. Oversee CI/CD governance, Infrastructure as Code (IaC) standards, and platform engineering transformation. Provide strategic direction for hybrid, multi-cloud architecture (AWS, Azure, on-premises) and ensure cost optimisation and efficiency. Ensure platform security aligns with ISO 27001, NIST, and GDPR compliance. Lead and mentor a team, fostering a DevOps culture and promoting continuous improvement.

Required Experience

Proven experience in platform engineering, DevOps, and infrastructure management. Strong leadership and strategic direction skills. Experience with cloud-native technologies and hybrid, multi-cloud environments. Knowledge of security and compliance standards (ISO 27001, NIST, GDPR).

Our Benefits

Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 1 day paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.


For more information about this role - and others - at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com