Job Description

JOB TITLE: Platform Support Analyst

SALARY: \xc2\xa337,548 - 41,720

LOCATION(S): Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

We\'re on a journey to build the bank of the future, and we need your help!

We\'ve an exciting opportunity for you to join our team and play a leading role in helping to grow our Wealth and Pensions business. You\'d be helping us bring together the strengths of Lloyds Banking Group with one of the UK\'s fastest growing financial services businesses and one of the leading retirement solutions providers in the UK - Embark Group.

We\'re looking to bring a keen focus to our wealth and investment product offerings to help our customers achieve their financial goals. Through our acquisition of Embark, we\'ll seek to improve how we serve and support our customers through modern, easy to use, ground breaking technology, whilst also modernising the way Scottish Widows works with intermediaries.

This opportunity is the next exciting piece of the jigsaw for Embark & LBG and you could be part of it!

What you will be doing:

Providing operational and technical support of platform systems

Point of contact for the Business for technical issues, owning and providing updates

Developing data and / or configuration fixes where appropriate

Root cause analysis

Interfacing with IT change management and business application support to ensure environments are available and accurate

Adherence to change and configuration management process

Perform proactive monitoring and event management to reduce the impact of incidents

Support production deployments for all releases and technical defect triage and resolution for projects

Supporting the development and deployment of processes and procedures

You\'re able to remain calm and lead the team effectively through constrained

You\'ve a well-developed communication kit bag with extensive customer management experience

You can influence partners of all levels and balance partners expectations and facilitate discussions across high risk and complexity or under constrained timescales.

You\'ll be skilled in Leading and minimising operational risks

And you\'ll influence positively - demonstrating similar values and behaviours to our Group\'s and encouraging this in team members

Why Lloyds Banking Group

We\'re on an exciting journey and there couldn\'t be a better time to join us. The investments we\'re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you\'ll need:

The ability to work independently and within a team environment with a flexible and adaptable attitude towards the projects and stakeholders

Intellectually curious

Problem solver

Expert knowledge in platform functionality

Excellent communications skills both verbal and written

Development background desirable, understanding of one or more of the following: SQL Server, .NET, SSIS packages, ASP.NET, Report Manager/Power Bi

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it\'s why we especially welcome applications from under-represented groups. We\'re disability confident. So if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

28 days\' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

Lloyds Banking Group