We are a trusted leader in the plumbing and heating industry, known for delivering high-quality installations, maintenance, and exceptional customer service. As our business continues to grow, we're looking for a skilled
Customer Care Engineer
to join our team and help us provide first-class service to our valued customers.
Role Overview:
As a
Customer Care Engineer
, you'll be the face of our company, providing expert support to customers with plumbing and heating issues. You'll be responsible for diagnosing problems, carrying out repairs, completing routine maintenance, and ensuring every customer experience is positive and professional.
Key Responsibilities:
Respond to customer service requests, diagnosing and resolving plumbing and heating issues efficiently
Carry out repairs, maintenance, and servicing on domestic heating and plumbing systems
Complete paperwork, service records, and reports accurately
Provide expert advice and guidance to customers on system care and energy efficiency
Maintain a professional and courteous approach while representing the company
Requirements:
NVQ Level 2 or 3 (or equivalent) in Plumbing & Heating
Gas Safe registration (preferred but not essential)
Proven experience in plumbing and heating maintenance and repair
Strong problem-solving and customer service skills
Full UK driving licence
Excellent communication and interpersonal skills
What We Offer:
Competitive salary and overtime opportunities
Company vehicle and fuel card
Uniform, tools, and PPE provided
Ongoing training and career development
Supportive team environment and growth opportunities
Paid holidays, pension scheme, and other company benefits
If you're a customer-focused engineer with a passion for delivering exceptional service, we'd love to hear from you!
How to Apply:
Send your CV and cover letter to customercare@gpplumbingandheating.com or call us at
01732865155
for more information.
Job Type: Full-time
Pay: 39,000.00-52,000.00 per year
Benefits:
Company pension
Language:
English (required)
Licence/Certification:
Driving Licence (required)
Work authorisation:
United Kingdom (required)
Willingness to travel:
50% (required)
Work Location: In person
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