Policy And Engagement Officer

Belfast, United Kingdom

Northern Ireland Public Services Ombudsman

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Job Description

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Main purpose of job
The Policy and Engagement Officer will provide support to the Director of Improvement, Engagement and Impact and Senior Policy & Engagement Officer to ensure the development and effective implementation of learning from the broad range of NIPSO investigations. This will include both maladministration investigations and local government standards investigations linked to the Code of Conduct for local Councillors. Duties will include conducting research, policy analysis and the development of outcome and impact measurements. It will also involve understanding case decisions and case thresholds and using these to improve standards across both the Councillor community and public bodies. The post holder will participate in networks established with public bodies, elected representatives, advocacy and support groups and other regulators and oversight bodies to; understand issues with the delivery of public services, ensure the dissemination of learning from NIPSO investigations both maladministration and local government ethical standards to improve public services and standards of conduct and promote a culture of learning from complaints.