Job Description

Job title: Polish Speaking Customer Service Administrator
Location: North London
Job type: Full-Time, Office-Based (Monday - Friday 8:30am-5:00pm or 9:00am-5:30pm)
Salary: 35,000/year
Are you a fluent Polish speaker with a background in customer service and sales support? We're recruiting on behalf of a well-established, fourth-generation family business that specialises in high-performance technical fabrics and faux leathers.
As they continue to grow, they're looking to bring a Polish Speaking Customer Service Administrator into their close-knit team based in North London. This is an exciting opportunity to join a company with a strong heritage and a reputation for quality, innovation, and excellent service.
What You'll Be Doing:

• Promptly and professionally responding to incoming phone calls and emails in a friendly and helpful manner.
• Providing timely and efficient responses to customer enquiries, including stock availability, pricing, delivery updates, sample requests, complaints, or other issues requiring resolution.
• Using effective telephone communication and questioning techniques to identify potential sales opportunities and gather project-related information.
• Escalating any issues to the relevant manager
• Offering comprehensive support to the external sales team by sharing relevant enquiries, complaints, or opportunities in real time
• Carrying out administrative tasks, follow-ups, research, or information gathering to help maximise the external sales team's time spent on proactive selling.

What We're Looking For:

• Fluency in both Polish and English (spoken and written)
• Experience in a Customer Service or Sales Support role
• Basic accounts knowledge
• Excellent communication skills and a professional telephone manner
• Ability to negotiate
• Highly organised with strong attention to detail
• Confident using CRM systems and MS Office (Outlook, Excel, Word)
• A team player with a flexible, hands-on attitude

Skills Required