POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world's first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
Contribute to a fast-growing European business that combines retail, art, and creative storytelling
Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
POP MART offers our employees:
Monthly appreciation gifts featuring our latest POP MART designs
A structured bonus scheme linked to company and individual performance
Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
Training and development programmes that build both professional skills and creative thinking
Regular team events that bring our people together to share ideas and celebrate our work
We are searching for a Retail Store Manager to lead and oversee operations at our
new Southampton
store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.
This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.
Responsibilities
Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
Develop and implement strategies to achieve sales targets and improve store performance
Provide exceptional customer service and resolve any customer issues or complaints
Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
Oversee cashier point operations, including daily opening and closing procedures
Conduct regular staff meetings to communicate goals, expectations, and updates
Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
Ensure compliance with all company policies, procedures, and relevant regulations
Be available to work flexible hours.
Required Qualifications
Proven experience (4+ years) in retail management, preferably in a similar industry
Bachelor's degree in business administration, Retail Management, or a related field (or equivalent work experience)
Fluent in professional English, with excellent verbal and written communication skills
Strong leadership skills with the ability to motivate and develop a high-performing team
Proven ability to develop and implement strategies to achieve sales targets and improve store performance
Excellent organizational and problem-solving skills with a keen attention to detail
Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
Team-oriented with the ability to foster a positive work environment
Candidates with less experience can also apply for the Assistant Store Manager position
Desirable but Not Essential
Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
Experience in the toy or collectibles industry
Knowledge of visual merchandising techniques
Familiarity with retail management software and point-of-sale systems
If you are excited to be part of POP MART's journey and believe you have the skills and passion to contribute, click
Apply Now
and send us your CV.
Job Types: Full-time, Permanent
Pay: 36,000.00 per year
Benefits:
Company pension
Work Location: In person
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