Job Description

About The Role

Porsche Mobility Specialist

Location:

Porsche Cars HQ, Reading

Contract:

15-Month Fixed Term (Maternity Cover)

Hours:

Full-time, 35 hours per week



RAC is looking for a highly organised and proactive

Administrator

to join the

Porsche Mobility Team

, based at Porsche Cars in Reading. This is a fantastic opportunity to work within a prestigious automotive brand, supporting a key customer service programme.



As a

Customer Mobility Specialist

, you'll play a vital role in ensuring the smooth and efficient operation of the Porsche Mobility Programme. You'll work closely with stakeholders including lease providers, roadside assistance teams, third-party hire companies, and the Porsche Centre network.

What You'll Be Doing

Coordinating the full lifecycle of the Mobility Fleet - from onboarding new vehicles to billing and final disposal. Managing logistics and documentation for new fleet vehicles. Handling monthly billing processes for Porsche Centres. Supporting de-fleet activities, including inspections and reporting. Acting as a first point of contact for Porsche Customer Interaction Centre and Porsche Assistance. Building strong relationships with internal teams and external partners. Attending supplier meetings and monitoring performance KPIs. Supporting project work and contributing to new ideas and improvements.

What You'll Need

Strong administrative and coordination skills. Excellent attention to detail and communication abilities. Confidence working with multiple stakeholders. Proficiency in

Microsoft Excel

, including formulas, charts, and data organisation Experience in a Contact Centre environment Experience in process improvement and workflow optimisation.

Why Join Us?

We believe in creating a workplace where our people feel valued and supported. Here's what you can expect:


Competitive salary and eligibility for our bonus scheme. 27 days annual leave + bank holidays. Pension scheme with up to 6.5% employer contribution. Life assurance (2x salary, or 4x for pension members). Family leave support and confidential wellbeing services. Car salary sacrifice scheme (including electric vehicles). Free RAC Ultimate Complete Breakdown Cover from day one. Access to

Orange Savings

- discounts on retailers, holidays, tech & more. Free onsite parking, complimentary tea/coffee, and a subsidised restaurant. Exciting team events and the chance to experience Porsche products. Participation in our

Colleague Share Scheme

- "Owning it Together".

Our Commitment to Inclusion

We're proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.