Job Description

Join Our Team as a Residential Porter!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused

Porter

to join our dynamic team in Cambridge.


If you're committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

Location:

Cambridge, CB2

Annual Salary:

26,000

Hours/Working Pattern:

Monday to Friday 7am-4pm or 1pm-10pm on a rotating basis between the Porter team. Weekend work is also required in this position with one weekend in three being required (Sat & Sun 10am-4pm, with the Thursday & Friday Off).

This role is very much a hands on role with a 50:50 split of cleaning/general caretaking duties and front of house responsibilities.

What You'll Be Doing:

Cleanliness of Communal areas:

Vacuum & mop floors, Dust and polish wooden elements, Clean windows, Cleaning light fittings and replacing bulbs as required, Litter picking, Sweeping pathways, Gardening (Weeding, pruning, hedge trimming).

Problem-Solving:

Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.

Security:

Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

Welcome and Assist:

Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

Safety Checks:

Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

Local Knowledge:

Offer advice and recommendations about the local area to enhance residents' experience

What You'll Bring:

Experience with cleaning, caretaking or basic maintenance is highly advantageous. Experience in Front of House is a plus, but a strong customer service or security background is equally valued. Excellent communication skills - both written and verbal. Health & safety qualifications are advantageous but not essential. A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

20 Days Annual Leave

(+Bank Holidays & Birthday)

Cycle to Work Scheme

MediCash

SmartHealth

- Online health services for you and your immediate family.

Eye Care Vouchers

to support your well-being.

Perkbox Rewards

to enjoy exclusive offers.

Company Social Events

*

Pension Plan