Job Description

The Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging

Porter

with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

The

Porter

will be responsible for:

Guest Services: Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety. Checklists & Procedures: Completes checklists as per SOPs, maintains presence at the entrance, and complies with Health & Safety and Hygiene procedures. Deliveries & Requests: Manages deliveries, local transport bookings, and handles guest feedback and requests. Team Collaboration: Works as part of a team, promotes hotel facilities, and supports colleagues. General Duties: Keeps lobby tidy, follows manual handling techniques, and may work as night porter when needed.


To be successful in the role of

Porter

, we require:

Excellent guest engagement skills Confident and calm manner Previous customer service experience


Working with us provides the following benefits to you:


Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities Staff incentives when you and the team perform
About Us


The Mount Royal Hotel Edinburgh by the Unlimited Collection is a brand of The Ascott Limited.


At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.


A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.


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