Job Description

Day Porter

Role Overview

The Porter plays a vital role in delivering exceptional hospitality and operational support for meetings and events, ensuring seamless service for guests and internal teams. With a strong focus on efficiency, professionalism, and attention to detail, the Porter prioritizes hospitality and food safety while coordinating logistics with the Meetings & Events team. Additionally, they work closely with the Facilities team to ensure smooth offi ce operations.

Key Responsibilities

Refreshment Programme & Catering

Utilize online ordering systems, processing and tracking orders to ensure timely delivery of necessary supplies and equipment. Receive and verify deliveries, reporting discrepancies to suppliers. Organize storage areas weekly to facilitate cleaning and accessibility. Store produce neatly and maintain stock levels, rotating short-life products. Set up and restock pantry areas each morning, including coffee machines, cereal stations and crockery. Regularly restock snacks and arrange fruit displays to ensure an appealing presentation. Perform monthly deep cleans of pantry areas, ensuring all storage is emptied and cleaned. Deliver and present catering for meetings and events, supplying crockery and cutlery as needed. Coordinate with janitors for timely catering clean-up. Prepare and serve refreshments for meeting rooms upon request.

Facilities & Operations Support

Conduct daily checks to ensure all floors, meeting rooms, and event spaces are clean, functional, and well-prepared. Oversee meeting room and event operations, including room setup, catering, and ad-hoc requests. Regularly lift, move, and arrange furniture as required, ensuring safe manual handling practices. Liaise with stakeholders across all floors to support seamless daily operations. Provide flexible support across roles, assisting Workplace Services, Mail Room Coordinators, and senior management with ad-hoc tasks. Proactively report maintenance issues for escalation. Participate in emergency evacuations, supporting senior Operations Team members. Restock stationery cupboards weekly.

Stakeholder & Team Collaboration

Collaborate with the Porter Supervisor and maintain strong relationships with the wider Workplace Services team across the Tower and Blue Fin sites. Coordinate with Building Management's loading bay team to ensure timely delivery of goods, particularly catering orders. Engage professionally with internal and external customers, representing Salesforce positively. Collaborate with Meetings & Events, Guest Services and Janitorial teams to ensure seamless daily operations.

Presentation Standards

Adhere to the global dress code and maintain a polished, professional appearance. Exhibit warmth, professionalism, and a positive demeanour in all customer interactions.

Continuous Improvement & Development

Identify and implement service enhancements as the site evolves, proposing process improvements to management. Build knowledge of staff and regular visitors to off er a more personalized experience. Attend training as necessary to enhance skills and service delivery.

Service & Operational Excellence

Adhere to all processes and procedures, maintaining high standards to exceed customer expectations. Provide timely and accurate responses to client and customer queries. Resolve operational issues and escalate where necessary. Adapt to business needs by working flexibly around key events and busy periods. Offer administrative support as needed, fulfilling any reasonable requests from management. Adhere to workplace and food safety regulations to maintain a secure and efficient work environment.

Qualifications & Skills

Minimum of three years' experience in a fast-paced office environment. Basic facilities management knowledge, with customer-facing experience preferred. Proficiency or familiarity with virtual systems such as Slack, online ordering platforms, and ticketing systems for effective communication and task management. Proactive mindset with strong time management and multitasking abilities. Professional, approachable demeanour with excellent personal presentation. Strong verbal and written communication skills in English. Customer-focused, friendly, and always willing to help. Ability to prioritize effectively and adapt to business demands. Strong teamwork, collaboration, and problem-solving skills. High level of communication, confidentiality, and diplomacy.

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