Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Day Porter



Role Overview



The Porter plays a vital role in delivering exceptional hospitality and operational support for meetings and events, ensuring seamless service for guests and internal teams. With a strong focus on efficiency, professionalism, and attention to detail, the Porter prioritizes hospitality and food safety while coordinating logistics with the Meetings & Events team. Additionally, they work closely with the Facilities team to ensure smooth offi ce operations.



Key Responsibilities



Refreshment Programme & Catering

Utilize online ordering systems, processing and tracking orders to ensure timely delivery of necessary supplies and equipment.

Receive and verify deliveries, reporting discrepancies to suppliers.

Organize storage areas weekly to facilitate cleaning and accessibility.

Store produce neatly and maintain stock levels, rotating short-life products.

Set up and restock pantry areas each morning, including coffee machines, cereal stations and crockery.

Regularly restock snacks and arrange fruit displays to ensure an appealing presentation.

Perform monthly deep cleans of pantry areas, ensuring all storage is emptied and cleaned.

Deliver and present catering for meetings and events, supplying crockery and cutlery as needed.

Coordinate with janitors for timely catering clean-up.

Prepare and serve refreshments for meeting rooms upon request.



Facilities & Operations Support



Conduct daily checks to ensure all floors, meeting rooms, and event spaces are clean, functional, and well-prepared.

Oversee meeting room and event operations, including room setup, catering, and ad-hoc requests.

Regularly lift, move, and arrange furniture as required, ensuring safe manual handling practices.

Liaise with stakeholders across all floors to support seamless daily operations.

Provide flexible support across roles, assisting Workplace Services, Mail Room Coordinators, and senior management with ad-hoc tasks.

Proactively report maintenance issues for escalation.

Participate in emergency evacuations, supporting senior Operations Team members.

Restock stationery cupboards weekly.



Stakeholder & Team Collaboration



Collaborate with the Porter Supervisor and maintain strong relationships with the wider Workplace Services team across the Tower and Blue Fin sites.

Coordinate with Building Management's loading bay team to ensure timely delivery of goods, particularly catering orders.

Engage professionally with internal and external customers, representing Salesforce positively.

Collaborate with Meetings & Events, Guest Services and Janitorial teams to ensure seamless daily operations.



Presentation Standards

Adhere to the global dress code and maintain a polished, professional appearance.

Exhibit warmth, professionalism, and a positive demeanour in all customer interactions.



Continuous Improvement & Development



Identify and implement service enhancements as the site evolves, proposing process improvements to management.

Build knowledge of staff and regular visitors to off er a more personalized experience.

Attend training as necessary to enhance skills and service delivery.



Service & Operational Excellence



Adhere to all processes and procedures, maintaining high standards to exceed customer expectations.

Provide timely and accurate responses to client and customer queries.

Resolve operational issues and escalate where necessary.

Adapt to business needs by working flexibly around key events and busy periods.

Offer administrative support as needed, fulfilling any reasonable requests from management.

Adhere to workplace and food safety regulations to maintain a secure and efficient work environment.



Qualifications & Skills



Minimum of three years' experience in a fast-paced office environment.

Basic facilities management knowledge, with customer-facing experience preferred.

Proficiency or familiarity with virtual systems such as Slack, online ordering platforms, and ticketing systems for effective communication and task management.

Proactive mindset with strong time management and multitasking abilities.

Professional, approachable demeanour with excellent personal presentation.

Strong verbal and written communication skills in English.

Customer-focused, friendly, and always willing to help.

Ability to prioritize effectively and adapt to business demands.

Strong teamwork, collaboration, and problem-solving skills.

High level of communication, confidentiality, and diplomacy.



#LI-JA1



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.