Job Description

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Job Introduction
Healthy outcomes start with positive patient experiences.
As a Portering Supervisor at Sodexo in Royal Stoke Hospital, you'll be responsible for managing and ensuring the efficient operation of Portering services, including waste management, postal services, and the receipt and distribution of materials across the entire RSUH site. This role involves making key strategic decisions related to Portering and collaborating closely with other support and Trust departments to deliver a professional and seamless service.
What you'll do:

• Monitor all Portering KPIs daily and ensure timely reporting as per Project Agreement.
• Drive continuous improvements in all areas of service delivery.
• Manage staffing levels, skill mix, and rotas, including cover for sickness and leave.
• Recruit, train, develop, and motivate staff to maintain a high-quality service.
• Analyse and address staff performance issues promptly.
• Identify service weaknesses and develop strategies for improvement.
• Ensure compliance with training, documentation, and maintain patient privacy and dignity.
• Handle complaints, HR matters, and maintain effective communication with all staff.

What you bring:

• Previous supervisor experience (within a healthcare setting desirable)
• Awareness of appropriate legislation including (but not limited to) employment, hygiene, health and safety
• Excellent interpersonal skills with the ability to relate at all levels
• The ability to implement and drive changes to working practices as required (Desirable)
• Experience in Portering service at a hospital site

What we offer:
Working at Sodexo isn't just a job - it's a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications - so don't wait!
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Sodexo Disability, Ability network, So Together, Generations and Origins.
Attached documents
Salary 14.03 per hour
Frequency Hourly
Job Reference SDX/TP/1941226/147891/RS
Contract Type Permanent - Full Time
Closing Date 29 September, 2025
Job Category Healthcare/Medical/Care
Business Unit UK Healthcare - Frontline
Location Stoke on Trent, United Kingdom
No. of positions 2
Posted on 15 September, 2025

Skills Required