Job Description

The Natural Dispensary - Portfolio Ambassador Role

At The Natural Dispensary, we are dedicated to enhancing the well-being of our customers through natural health products. We believe in the power of nature and are committed to creating a positive impact on our community and the environment.

We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives to our mission of promoting holistic wellness and sustainability.

Job Overview

Full time: 37.5 hours per week Working days: Mon - Fri (with occasional and weekends for events) Salary: 28,000 - 30,000 per annum depending on experience Contract: Permanent role Location: Stroud (4 days in office, 1 day homeworking) Reporting to: Brand Ambassador (Sales Manager) Closing Date:

Midnight on 4th July 2025

About the company:

The Natural Dispensary is a family-owned business based in Stroud, supporting local employment and dedicated to natural health and well-being. We have built strong relationships with healthcare professionals and customers alike, offering a reliable and caring service.

Alongside this, we work with a growing portfolio of trusted natural health and food brands, and we're looking for a confident and well-organised Brand Portfolio Representative to join our team and play a key role in supporting our business development and customer engagement activities.

About the role:

This role is focused on supporting sales and customer relationships across our growing portfolio of independent natural health and food brands -- including All in the Bottle (co-packing for non-alcoholic drinks and natural foods) and Lifeforce Organics (producers of premium activated nuts, seeds and spreads).

You will be the first point of contact for customers and potential B2B client enquiries, managing opportunities through from the initial contact, through the sales cycle to fulfilment and ongoing account support.

This role combines communication, organisation and initiative -- perfect for someone who thrives in a relationship-based role and has a genuine interest in natural products

You will be responsible for:

Responding to and managing incoming B2B enquiries across multiple brands Qualifying leads and effectively following up via phone, email and video calls (Teams/Zoom) Coordinating the full sales journey: quoting, onboarding, and liaising with customers and internal teams Maintaining accurate CRM records, sales notes, and task tracking Supporting reporting and pipeline tracking with the Brand Ambassador (Sales Manager) Understanding manufacturing production processes to support the customer journey Handling customer queries and complaints with professionalism and care Attending meetings and events to represent our brand portfolio when required Contributing to a collaborative, organised and customer-focused team

About you:

A confident and approachable communicator--comfortable engaging via phone, email, and video calls Highly organised with excellent time management and follow-up skills Self-motivated and able to work independently as well as part of a collaborative team Comfortable balancing multiple priorities across different brands and projects Interested in natural health, food, and wellness industries Detail-oriented, ensuring clarity in communication and documentation

Qualifications and experience you have:

Demonstrated experience in a sales, account management or customer service role Hands-on experience using CRM systems, Microsoft Teams, Google Workspace and other digital tools Strong verbal and written communication skills, with the ability to engage professionally and effectively Demonstrated experience with lead qualification, managing sales journeys and customer relationships Familiarity with Shopify and Canva (desirable) Experience working with independent brands or small producers (desirable)

What We Offer:

Opportunity to bring natural products into the hands of more customers. A supportive and inclusive workplace culture that values diversity and teamwork. 20 days annual leave, plus bank holidays Life Insurance Staff Discount Salary: 28,000 - 30,000 per annum depending on experience

How to Apply:

Please email a CV and cover letter to recruitment@naturaldispensary.co.uk

Please include "Portfolio Ambassador" in the subject line.

Your cover letter should detail how you fit the Person Specification and be no longer than two pages long. Your application will be assessed solely by how well you fit these requirements and to what extent you demonstrate your experience and/or knowledge of the tasks you will be required to complete.

Closing Date: Midnight on 4th July 2025

Equal opportunities and eligibility to work in the UK

As an equal opportunities employer, The Natural Dispensary is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

If you require reasonable adjustments at any stage of the application process, please contact recruitment@naturaldispensary.co.uk

Please note, we have a legal responsibility to ensure that all our workers and employees have the legal right to live and work in the UK. As such you may be asked to provide proof that you have the right to work in the UK.

Data Protection

The Natural Dispensary is committed to ensuring your data is protected and is only used in line with GDPR guidelines and we do not collect unnecessary personal data from applicants during the recruitment process. Data collected as part of the recruitment process is held securely and accessed by, and disclosed to, individuals only for the purposes of managing the recruitment exercise effectively to decide to whom to offer the job.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Stroud GL5 1RN: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Application deadline: 04/07/2025
Reference ID: The Natural Dispensary - Portfolio Ambassador