Job Description

Working at Homes for Good

Our team are our most important asset. We like to take care of them and make sure our offices are a good environment to work in. We offer many perks for our team, such as:

Pizza Powwows

Pet friendly offices - bring your furry four legged friends to work

Extra day off on your birthday

Every second Friday, half a day off

Child friendly office during the school holidays

Access to different training options to help further your advancement

Private Penssion

30 days annual leave, increasing to 35 after 2 years

Role overview

We are looking for a dynamic individual to join our team as a Portfolio Manager. In this role you will provide great customer service to your landlords & tenants alike. The key five areas of responsibility for this role are:

1. Pre Tenancy Management

? Marketing, valuations and viewings

? Comprehensive tenant checks and application management

? Carrying out detailed property and key inventories

? Managing deposit registration

? Advertising properties on social media

2. Managing Landlord and Tenancy Sustainment

? Leading on tenancy agreements and all aspects of tenant responsibilities

? Rent collection and arrears management

? Carrying out visits between 3 and 6 months

? Ensuring the property condition of your portfolio is maintained and exceeds all legal minimum standards.

? Working with a maintenance team while managing essential repairs and compliance within target timescales

? Sustaining high level of landlord and tenant satisfaction through excellent communication

? Deescalating complaints in proactive and forward-thinking way

3. End of Tenancy Management

? Leading on all aspects of notice management

? Completing a comprehensive checkout report

? Leading on all aspects of deposit management including disputes

? Carrying out void work assessments and seeing it through to completion

4. Promoting good practice for PRS and business development

? Promoting our values and mission to a wider audience and generating new landlord leads

? Keeping up with and implementing up-to-date legislative changes

? Raising awareness of high standards of PRS

? Providing solution to housing pathways and local owners

5. Data collection and reporting

? Report on the performance of your portfolio in line with company Vital Signs

? Ensuring accurate record-keeping and complete data collection related to properties, tenants, landlords and portfolio performance across all internal systems

Essential skills & experience

Educated to graduate level or equivalent in a relevant subject A minimum of two years' experience in a private rented housing sector Hold a full UK driving licence with access to a vehicle for work purposes Excellent interpersonal, negotiation and communication skills, both verbally & in writing Clear thinker, effective problem solver and effective decision maker Ability to identify the priorities your workload dependent on the need of your portfolio & embrace change at short notice when needed Demonstrable ability to remain calm in complex scenarios & build positive relationships with your tenants & landlords Numerate & IT literate with a good knowledge of Microsoft Office suite Willingness to go the extra mile, and to always do the right thing Experience managing key performance indicators & ability to coordinate compliance works in line with required deadlines

Desirable skills:

Experience using SME Professional and floorplan software is desirable though training can be provided A PRS letting agency qualification (Letwell/ ARLA/ SafeAgent)
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee mentoring programme Free or subsidised travel Free parking Sick pay
Experience:

Property Management: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person