Job Description

Job description
Location: Indigo Building, Peterborough
Key Purpose of the Role

• To assist in the efficient running and development of the department by maximising the overall performance, compliance record, income and profitability of the department.
• Dealing with the day-to-day tenant management of the residential portfolio you are allocated; dealing with Clients, Tenants and Contractors, and ensuring at all times that activities are in accordance with the service level agreements between LSH Residential and our Client and in accordance with industry best practice.
• This role combines private property management and corporate private rental management. Providing excellent customer service is the priority.

Key Responsibilities

• Co-ordination of lettings process and minimising voids using local and specialist lettings teams
• Ensuring compliance and health and safety
• Continual assessment of the allocated Portfolio
• Attending Corporate Client meetings to discuss Lettings strategies and reporting performance on void properties
• Being the client's point of contact
• Carrying out property visits to all units within your allocated Portfolio
• Overseeing the repairs and maintenance as required and ensuring strict service levels are adhered to (via the Tenant Services team)
• Sourcing and instructing local sub agents to obtain optimum performance
• Chasing sub instructed agents for return of signed documentation
• Handling of queries/complaints
• Preparation of weekly, monthly and quarterly reports
• Working to budget
• Keep all processes and procedures updated
• To work closely with all other teams/departments to ensure efficiency is high

Essential Requirements, Skills & Experience

• Experience gained within residential lettings or residential asset management
• High level of IT literacy and understanding
• Highly motivated
• Excellent organisation, prioritisation, and time management skills
• High level of attention to detail
• Strong communication, influencing and relationship skills
• High levels of energy, drive, enthusiasm with a passion for self-development and being an active and supportive member of a high performing team

General Functions

• To carry out all duties within ARLA and ARMA guidelines and RICS code of practice
• To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Head of PRS
• To ensure that FCA regulation guidelines are adhered to in all working practices and behave in accordance with these rules and Treating the Customer Fairly guidelines
• To be courteous and professional in all dealing with clients, customers, contractors and the general public
• To be punctual at all times and to comply with the company Dress Code
• To actively seek to obtain new instructions for the Company
• To develop business relations with group members in order to maximise cross-selling opportunities
• To be an active team member; contributing to the motivation and achievements of the department or branch.
• To endeavour to remain informed of new relevant legislation and best practice guidelines.

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

Skills Required