Job Description

To drive Posibl's growth by owning the full lead-to-member journey: generating leads, nurturing prospects, converting sales, running consultations, and building strong community relationships that support long-term retention.

This role blends sales, member experience, and community-building into one position designed to push the business forward.

What We're Looking For:

The Posibl Community Manager is the engine of business growth. This role ensures:

More leads More conversions Higher retention Stronger community impact The Posibl brand expanding into Cardiff and beyond It sits at the intersection of sales, community engagement and member experience -- a critical part of Posibl's long-term strategy.

Responsibilities

1. Lead Generation & New Business Development

Actively generate new leads through referrals, partnerships, outreach and community activation. Develop and execute simple local marketing strategies. Build relationships with businesses, sports teams and local organisations. Attend local events to raise the Posibl profile.

2. Sales & Conversion

Own the full sales funnel: enquiry ? consultation ? membership sign-up. Deliver high-quality consultations and gym walkthroughs. Follow up consistently with warm leads, trial members and drop-ins. Create a positive, no-pressure sales experience while confidently guiding prospects to join.

3. Community Presence & Engagement

Be a visible and consistent presence in the gym. Support classes and events through engagement (not coaching unless qualified). Help build a culture of positivity, accountability and belonging.

4. Member Retention & Relationship Management

Monitor new member engagement. Reach out to disengaged members to support and re-engage. Manage referral systems and rewards. Support the GM with retention strategies and improvement ideas.

5. Consultations & Onboarding

Lead consultations, intake sessions and goal-setting meetings. Ensure new members feel confident and supported from day one. Deliver welcome calls, onboarding, and early check-ins.

6. CRM, Admin & Tracking

Track leads, conversions, follow-ups and referrals. Maintain accurate CRM notes and pipeline metrics. Report weekly KPIs: New leads Consultations delivered Sales conversions Member referral numbers Attendance / engagement trends

Why Join Posibl?

Be part of a growing fitness brand with a strong community culture. Work in an inspiring environment focused on personal growth. Opportunities for progression across training, apparel and events. Competitive pay

Essential/Desirable Attributes

Industry Experience

Gym, boutique studio or CrossFit box experience. Membership sales, front-of-house or onboarding background. Familiarity with retention strategies. Ability to support consultations with training knowledge.

Technical & CRM

Understanding of pipelines, automated follow-ups and sales workflows.

Marketing & Growth

Experience generating leads through outreach, networking or partnerships. Ability to support local marketing and activation events. Background in referral or growth-based roles.

Fitness Qualifications

CrossFit L1 or equivalent (not essential).

Events & Community

Experience supporting events, challenges or social initiatives. Confidence presenting or leading introductions.

Hours / Pay

Weekly Hours:

37

Base Salary:

24,000

Commission:

Based on monthly net growth
Commission structure will be sent/discussed after CV & Cover letter review

Job Type: Full-time

Pay: From 24,000.00 per year

Work Location: In person