Job Description

As a Post Room Porter at HMRC Manchester M3 5AX. You will be delivering the highest standards of customer service while providing an efficient, professional mail service to our Clients and on-site Contractors. Duties include sorting and delivering incoming mail, franking outgoing mail, organising stationery deliveries (involving manual handling), and carrying out general cleaning tasks.
Additionally, you will support the Sodexo team and HMRC personnel by undertaking cleaning, catering, receptionist, and other general support duties across HMRC Manchester RC or other controlled areas, as required.
What you'll do:
Provide a professional mail service, including sorting, distributing, and franking mail, in line with Service Level Agreements.
Support catering operations when required, including restocking refreshment areas and assisting in the cafe shop.
Operate tills, including cash handling and cashing up, following training.
Follow Profit Protection and security procedures at all times.
Report maintenance issues, equipment faults, hazards, or risks immediately.
Use cleaning equipment and chemicals safely, in accordance with training and COSHH guidelines.
Ensure correct use of safety signage (e.g., wet floor signs).
Maintain high standards of personal hygiene and wear a clean, ironed uniform and PPE as provided.
Participate in mandatory training covering Health & Safety, Food Safety, Manual Handling, COSHH, and cleaning methods.
Respond to customer queries and complaints professionally, escalating to the Front of House Manager when necessary.
Assist with furniture movement, meeting room set-ups, and ad hoc tasks as required.
Complete all relevant paperwork accurately and on time.
Demonstrate flexibility to cover additional hours for sickness or holiday cover.
Engage in team meetings, contributing ideas to enhance services.
What we're looking for:
Essential:
Commitment to following Health & Safety procedures at all times.
Ability to identify required outcomes for tasks and complete them to a high standard.
Team player, supporting colleagues to achieve shared goals.
Awareness of quality procedures and adherence to them.
Desirable:
Ability to work independently, using initiative when required.
What we offer:
On-the-job training with experienced professionals
Fully funded apprenticeship qualifications
Career development opportunities within Sodexo
A friendly and supportive work environment
Wellbeing Support - Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme
Financial Benefits - Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit
Career Growth - Apprenticeships, learning tools, and development opportunities
Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform
Ready to be part of something greater? Apply today!
Attached documents
Salary 12.21 Per hour
Frequency Hourly
Job Reference SDX/TP/1117004/147423
Contract Type Permanent - Full Time
Closing Date 18 September, 2025
Job Category Facilities Management
Business Unit UK Government - Frontline
Location Manchester, United Kingdom
No. of positions 2
Posted on 04 September, 2025

Skills Required