Job Description

Post Sales Advisor

Weybridge, Surrey, KT13 0RH

Full-time, Permanent

Base Salary: 20,000.00 - 22,000.00 per year

On Target Earnings: 24,000 - 26,000

Smarter Cover Limited are a life insurance brokerage based in Weybridge, Surrey. Smarter Cover has been a trusted name in the life insurance industry for 12 years, with a strong focus on our exclusive in-house products, Get Protected and 50PlusLife, which are tailored to meet the specific needs of our clients, especially the 50+ market.

In addition to our own offerings, we partner with top insurers such as AIG, Vitality Life, and Liverpool Victoria, ensuring a wide range of options to suit every customer. Our recent collaboration with one of the world's leading reinsurers further highlights our commitment to innovation and excellence.

Post Sales Advisor - Weybridge

Are you passionate about customer service and helping clients feel confident in their decisions? We are an established insurance firm in Weybridge, operating for 12 years, and are currently in a phase of significant growth. We are seeking a Post Sales Advisor to join our team, ensuring that every client enjoys excellent after-sales care and support.

About the Role:

As a Post Sales Advisor, your key responsibility will be to provide exceptional service to our clients after a policy has been sold. You will be the bridge between the sales process and client satisfaction, making sure everything is smooth, clear, and complete.

Key Responsibilities:

Contacting clients after they've purchased a policy to ensure they are happy and fully understand the details of their cover.

Verifying that all paperwork is completed accurately and in a timely manner.

Running through the perks and benefits of their chosen policy to ensure they are fully informed.

Building strong relationships with clients to foster trust and loyalty.

Asking for client referrals for potential future business.

Making outbound calls, averaging 50 to 200 calls per day, to maintain client contact and satisfaction.

Requirements:

A passion for customer care and building relationships.

Strong communication skills, both verbal and written.

Ability to manage a high volume of calls while maintaining quality service.

A proactive attitude, with attention to detail in completing paperwork and ensuring customer understanding.

Salary & Benefits:

20,000 to 22,000 per annum.

Commission opportunity of up to 500 based on performance.

Working Hours: 9 - 6 everyday

1 hr for lunch and 2 x 15 minute breaks

Monday to Friday - no evenings no weekends!

Structured progression route and ongoing promotions

Wellness Hub Access (Cheap Gym membership for most gyms)

Bike to Work Scheme / CycleScheme

Between Christmas and new year off, EVERY YEAR!

In-House rewards System (Early Leave, Late Start & Target Relief).

Early Finish Friday.

Tango Cards and Amazon vouchers

Team Lunches / Dinners.

Annual Eye Examination & Contribution towards Glasses.

Pension contribution is 3% from employer and 4% from employee. You are auto enrolled after 3 months unless the employee chooses sooner

If you are ready to play a key role in delivering excellent after-sales care and are driven to ensure customer satisfaction, we would love to hear from you! Apply now to join our growing team.

Job Type: Full-time

Pay: Up to 26,000.00 per year

Benefits:

Company pension On-site parking Work from home
Schedule:

Monday to Friday
Application question(s):

How will you commute to Weybridge? Car/Public Transport
Work Location: In person