Job Description

Spa Communications is an award-winning PR, Podcasting, Content Marketing and Social Media agency based in Tunbridge Wells, Kent. We're on the hunt for an ambitious, committed, and driven PR Account Manager or PR Senior Account Manager to focus exclusively on the agency's longest-standing client - a world leader in sustainability, renewable energy and AI infrastructure technologies.

Role Overview

We're looking for a proactive, experienced PR professional to work directly with our directors on the agency's cornerstone client, a Fortune 500 company recently named the World's Most Sustainable Corporation for 2025 by Corporate Knights.

This is an exciting opportunity for someone looking to grow within a fast-paced, ambitious agency. You'll expand your existing skills, take on greater responsibilities, and have a direct impact on one of our most high-profile accounts. A strong passion for media relations is essential, along with a solid network of B2B technology, IT, Channel, and national media contacts.

As the Account Manager, you'll lead the planning and execution of integrated campaigns, collaborating closely with senior leaders to oversee budgets, brief creatives and coordinate project teams. You'll serve as the senior point of contact for the client, driving the day-to-day relationship, ensuring smooth delivery of work, and aligning strategy with execution.

You will also play a key role in balancing client expectations with internal workflows, building operational plans, and ensuring campaigns are delivered on time and to a high standard. Your input will help shape the agency's growth by nurturing long-term client satisfaction and unlocking new opportunities which can create added value to the account.

This hybrid role combines remote work 2-3 in-office days per week and may involve occasional international travel based on client needs.

Key responsibilities:

Customer

Managing the cornerstone agency client Liaising with client marcoms on press campaigns, creative projects and PR solutions Briefing and updating the client on press campaigns Analysing PR coverage and providing feedback to the client Maintain a high level of performance on all deliverables. Ensure strong planning, service delivery and maintain a solid client/agency relationship. Support the agency's new business and growth strategy by nurturing and servicing the customer with any requirements, and proactively sharing any new services the agency can offer. Execute duties and assignments as directed in compliance with objectives, KPIs and budgets.

Internal processes

Act as the main point of contact internally to Account Directors and other senior management stakeholders for all project work with the client. Developing industry, sector and product-focused PR campaigns Keeping on top of current PR trends and tools To keep management informed of the status of account. Lead weekly internal and external client meetings, while monitoring campaign deliverables PR activities and reporting on successes Manage teams effectively to ensure client campaigns are successfully delivered.

Financial

Ensure that all campaign deliverables and projects are delivered on-time, on-budget and to a high standard. To nurture and maintain client relationship. To plan, develop and proactively share additional service recommendations that will add value, increase the client' campaign successes, and support agency growth.

Skills

A relevant graduate degree in PR, Marketing or Digital Marketing, Business, or Media and Communications is welcomed, but not essential. High levels of communication - both presentation, verbal and written skills. A passion for the media, including, PR and social media. Qualifications from the PRCA, Chartered Institute of PR (CIPR), or Chartered Institute of Marketing (CIM), are also welcomed as an alternative to a degree or at postgraduate level. The ability to plan, budget and strategise at a senior level. A persuasive and confident approach to creative projects. Effective team management capabilities. A keen attention to detail and budgetary restraints. Full awareness of creative processes and techniques, including digital platforms. An ability to demonstrate return on investment (ROI) to senior client stakeholders, either via monthly, quarterly, or annual reporting. A track-record for developing and retaining existing client accounts.

Experience

A minimum of 2-4 years' experience in professional client relationship management, either in an agency or in-house. Strong book of B2B technology, IT, Channel and national media contacts. A background in technology, including IT, infrastructure, and sustainability is preferred but not essential.

Career Benefits include:

Competitive pay. Health insurance package upon successful completion of probation. 50% off Pure, Virgin Active or Nuffield Health Gyms via Vitality. Hybrid working environment - we permanently offer a policy that encourages our team to mix work from home and office-based working days. Company pension scheme. Personal development and opportunities to attend training courses. Up-to five weeks paid paternity leave for new Dads. 20 days annual leave, plus Christmas Eve to January 2 off each year at the Directors discretion. Birthdays off. Bank Holidays observed. Regular team meals and team days. Fun and creative working environment.

Our culture

At Spa, we're a purpose and results-driven organisation that loves to be part of the transformation process. It's about supporting a cause bigger than ourselves, using award-winning PR, social media, and content marketing to deliver transformative outcomes for our clients.

We truly believe hard work beats talent and are looking for ambitious, committed, and driven communications professionals who want to hone their craft in a dynamic and fast-paced environment.

We prioritise personal development every step of the way, making sure our staff up to date with the latest trends and technologies that are shaping the future of digital comms. We believe continuous personal development is essential and ensure every team member attends regular CIPR and CIM-accredited training courses.

Most importantly, as a privately-owned and family-run business, we look out for one another and have a culture of care, making sure that every team member feels valued and has the support they need to grow.

If you're looking to join an award-winning agency on the cutting-edge of tech and a business that truly looks after its own, reach out to us at?hello@spacomms.com.

Job Types: Full-time, Permanent

Benefits:

Company pension Work from home
Work Location: Hybrid remote in Kent TN11NU