Job Description

POSITION SUMMARY AND CANDIDATE PROFILE

Are you an experienced accountant, but?feel frustrated?with being measured?solely on?financial metrics? Do you enjoy the variety of meeting different clients and building meaningful relationships? Are you driven by the opportunity to make a positive impact on people's lives?
Then the?Operations?Department of TaxAssist Accountants would like to speak with you. We are looking to expand the Department and need your skills to continue our work around three core?goals?with our network:

Improving profitability: ?Driving up sales through?better pricing and sales techniques,?identifying?cross-selling and upselling opportunities, improved margins through strong processes, adoption of technology and automation and the sharing of best practice. Client centricity: ?Providing?outstanding service and the tools and information?clients?need to achieve their goals. Shared success: ?Empowering?staff within the network to achieve their potential.

Working in the TaxAssist Group

This is an excellent opportunity for a capable individual who enjoys working as part of a team to deliver excellent client service. The ideal candidate will be looking to develop their skills in a rapidly growing and dynamic business.

Experience the rewarding and varied nature of working with a range of businesses units and individuals in a friendly supportive atmosphere.

Work for an employer who invests in career development with opportunities for growth and development.

TaxAssist are a Great Place to Work certified employer (2025).

Our Values

Client Focused: We care about making a difference in our clients' lives. Collaborative: We develop meaningful relationships with a culture of shared success. Progressive: We continuously evolve to stay ahead in a rapidly changing world. Integrity: We uphold transparent, honest, and ethical practices, taking care in everything we do.

RESPONSIBILITIES

You'll?help design, implement, and educate?our?network on these?objectives, using a variety of communication methods and styles. Your work will span:

Software: Creating/responding to tickets, developing knowledge of our tech stack (TaxCalc,?Dext, Ignition, Xero, QuickBooks Online), promoting adoption, resolving issues, and?maintaining?relationships with software partners?to drive adoption, commercials and product development. Best Practice: Creating and?maintaining?user guides and processes, identifying areas for improvement. Training & Development: Designing and delivering training on software features and best practice processes. Outsourcing: Managing relationships with outsourcing partners: supporting franchisees and driving adoption of capacity planning.

GENERAL MINIMUM JOB STANDARDS & RESPONSIBILITIES

Franchisee Development and Market Leadership: We are committed to delivering exceptional support while driving strategic growth across our franchise network. Our reputation as a market leader is reinforced by 13 consecutive years of 5?Star Franchisee Satisfaction and recognition as "Best Franchise Business to Business" in 2025. Recent surveys show 96% of franchisees feel aligned with our shared goals and 89% value our Support Centre support and brand reputation. We prioritise communication, acknowledging and responding promptly, with concerns escalated promptly to Management and/or partners. At the same time, we focus on innovation and collaboration, introducing new tools and resources etc that strengthen competitive advantage and position our network and clients for long-term success. Quality of work: Accuracy, thoroughness, completeness. Can be relied upon to ensure tasks are completed to a high standard and in good time. Communication: strong skills both verbal and written. Skilled and compassionate listener and reader able to understand and examine inbound enquiries and effectively respond and direct. Able to build trust and rapport by applying tone, style, discretion, diplomacy and appropriate language to communications. Teamwork: Is a positive and effective team player. Treats colleagues with dignity and respect. Communicates well to lead a dynamic and growing team. Proactively addresses issues or problems within the team and with Management as necessary. Knows when to ask for help and/or delegate. Administration: Can identify tasks and manage their workload effectively. Raises issues promptly, follows up on outstanding tasks and ensures complete and accurate records. Demonstrates the ability to identify issues and propose practical solutions. Adaptability: Responds well to change and demonstrates flexibility in managing priorities. Professional Development: Takes responsibility for ongoing learning and skill development to meet evolving role demands.

PERSON SPECIFICATION & SKILLS REQUIREMENTS

The two key attributes we need in this role are a strong practice background and having the right personality:

Background

:

Strong practice background?with at least 5 years' experience in accountancy practice. ACA or ACCA qualified, with a minimum of 2?years?post-qualification.

Personality:

A next-level communicator who values shared success and?making?a positive difference. Commercial, practical mindset with a passion for strong processes?to ensure that our?network?are?efficient and valuing their time. Ability to work independently and collaboratively, bringing ideas and troubleshooting with the support of?your manager?and team. Experience with our tech stack?and use of AI is helpful but not?essential - training?will be provided,?it's?about the function these?solutions perform?rather than a detailed working?knowledge of them.
Application Close Date 23rd January

First interviews to be held WC 2nd February

Job Types: Full-time, Permanent

Pay: Up to 55,000.00 per year

Benefits:

Company events Company pension Free flu jabs Free parking Gym membership Health & wellbeing programme Sick pay Work from home
Application question(s):

ACA or ACCA qualified, with a minimum of 2?years?post-qualification?
Work authorisation:

United Kingdom (required)
Location:

Norwich NR7 0WF (required)
Work Location: In person

Application deadline: 23/01/2026