Job Description

Are you an experienced and motivated GP Practice Manager looking for your next challenge? Due to retirement of the current practice manager, Stokewood Surgery is seeking a practice manager to join our forward-thinking busy practice.

This is a fantastic opportunity to join a supportive environment where your expertise will be valued, and your leadership will make a meaningful difference to staff and patient experience alike. We are a friendly team where all our doctors, nurses, clinical and admin staff join and stay.

The successful candidate will play a vital part in maintaining a safe, responsive, and trusted clinical service for our patients, while also ensuring the practice remains profitable, sustainable, and a rewarding place to work for our dedicated staff team.

Strong organisational and prioritisation skills are key. Remaining calm in pressured situations and being approachable to all staff is an essential characteristic, as are a track record of managing teams. Experience of public facing work and line management are essential.

We invite applicants with practice and business management experience who will fulfil the essential criteria on the person specification.

The role is 37 hours per week with 6 weeks annual leave plus bank holidays.

Salary range: 50,000 to 65,000 dependent on experience.

Although we are primarily looking for someone with substantial experience in a GP setting (at least 5 years) we will consider applicants with less than this, but with evidence of advanced skills in the above or experience in other senior management settings.

Informal enquiries and visits welcome. Interviews will be held short after the closing date.

Applications with full CV to: Deborah.Humphries@nhs.net Closing date: 16th January 2026

About our Practice:

Stable workforce of 5 partners and 12 salaried GPs, 3 Advanced Nurse Practitioners paramedic, MSK physio, clinical pharmacist, a team of practice nurses and healthcare assistants, plus supportive reception and administrative staff members with Operations, facilities and admin managers

PCN ARR staff working alongside practice teams

We are a training practice with three registrars and medical students

Research active practice

Current list size approx. 19,000 patients.

Branch site located 1.5 miles away

Practice runs Live Total Triage with eConsult

Clinical system EMIS web, Docman and ICE

Member practice of the Winchester Rural South PCN

CQC Rated Good (August 2020)

Growing population due to local residential development

Excellent QoF and Enhanced services achievement

If you are interested in this post, please contact Deborah Humphries, Practice Manager, by email to deborah.humphries@nhs.net for more information or to arrange a visit.

Main duties and responsibilities

The Practice Manager has a key leadership role and is responsible for the effective, efficient and safe day-to-day operation of the practice. Working alongside the GP Partners, the Practice Manager oversees all aspects of practice management including staff leadership, finance, compliance, patient services and strategic planning. Based within Stokewood Surgery, the role requires strong organisational, communication and problem-solving skills to support high-quality care for a diverse and often complex patient population. The postholder will lead a dedicated team, ensure the practice meets NHS standards and contractual requirements and help shape the future direction of primary care in the local community.

Working with an Operations Manager to oversee the daily running of the practice, ensuring efficiency and compliance with NHS regulations and CQC standards.

Financial Management- Manage practice finances, including budgets, payroll, and NHS claims, ensuring financial sustainability.

HR & Staffing: Recruit, train, and manage practice staff, ensuring a supportive and efficient working environment, including ARR staff.

Patient Services- Maintain high standards of patient care and satisfaction, handling complaints and feedback professionally.

Regulatory Compliance- Ensure compliance with NHS policies, CQC requirements, GDPR, and health and safety regulations working with our Facilities Manager.

IT & Systems Management - Ensure efficiency and security of patient records and appointment systems with our Admin manager and IT support staff.

Strategic Development- Identify opportunities for service improvement, innovation, and business development in line with NHS and local healthcare objectives.

Represent the practice as non-voting PCN Board Director and at any other stakeholder meetings as required.

Person Specification - Practice Manager Stokewood Surgery

Essential

Previous experience in a senior management role Strong leadership and organisational skills with the ability to multitask and problem-solve. Experience in financial management, HR, and compliance. Experience of performance management, including appraisal writing, staff development and disciplinary/grievance procedures. Experience of workforce planning, forecasting and development Experience of successfully developing and implementing projects Good standard of education with excellent literacy and numeracy skills Excellent interpersonal and communication skills. Excellent IT skills Driving Licence

Desirable

GP practice, healthcare setting, or NHS management role. Knowledge of NHS contracts, CQC requirements, and GP practice operations. A degree or diploma in Healthcare Management, Business administration, or a related field. Experience working within Primary Care Networks (PCNs). Understanding of Quality and Outcomes Framework (QOF) and Enhanced Services. Proficiency in practice management software (e.g, EMIS) is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Job Types: Full-time, Permanent

Pay: 50,000.00-65,000.00 per year

Benefits:

Company pension On-site parking Sick pay
Work Location: In person