Job Description

Due to the forthcoming relocation of our current Practice Manager, we are looking for an experienced and motivated individual to join us on a part-time basis, providing operational oversight and leadership. To ensure a smooth transition, the current Practice Manager will continue to work every Fridays for a couple of months, offering a thorough handover and ongoing support to the new postholder.
We welcome applications from candidates with solid experience in practice management or healthcare management, whether as a manager or as an assistant manager ready to take the next step into a more challenging role.
About the role
The Practice Manager will play a key role in ensuring the smooth day-to-day running of the surgery, supporting the GP Partners, and leading our administrative team. The role requires excellent organisational, communication, and leadership skills, ideally with an understanding of working in primary care. We are particularly interested in candidates with proven experience in practice management.
If you are an organised, proactive individual with previous management experience (ideally within primary care), we would love to hear from you.
We strongly encourage applicants to arrange an informal chat beforehand. To do so, please contact the current postholder, Weiwei Mao, at weiwei.mao@nhs.net .
Main duties of the job
Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
Direct line management of the following staff: Receptionists, General Practice Assistants, Care Coordinators, Nurses and Associated GPs
Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
Developing, implementing and embedding an effective staff appraisal process
Implementing effective systems for the resolution of disciplinary and grievance issues
Maintaining an effective overview of and ensuring compliance with HR legislation
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Managing the financial elements of the organisation, including budgets, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
Managing and processing PAYE and pensions for practice staff
Ensuring the organisation has appropriate insurance cover...
(See JD for more info.)
About us
We are a small, friendly GP surgery led by two GP Partners and supported by a dedicated team of medical receptionists and administrators. We work in an agile way, with a strong emphasis on autonomy and team collaboration.
Details
Date posted
15 September 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5205-25-0000
Job locations
Highfield Surgery
25 Severn Street
Leicester
LE2 0NN
Job description
Job responsibilities
a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
b. Functional management of all clinical and administrative staff
c. Direct line management of the following staff: Receptionists, General Practice Assistants, Care Coordinators, Nurses and Associated GPs
d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN
g. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
h. Developing, implementing and embedding an effective staff appraisal process
i. Implementing effective systems for the resolution of disciplinary and grievance issues
j. Maintaining an effective overview of and ensuring compliance with HR legislation
k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
l. Managing the financial elements of the organisation, including budgets, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
m. Briefing partners on all financial matters, including forecasting
n. Managing and processing PAYE and pensions for practice staff
o. Ensuring the organisation has appropriate insurance cover
p. Developing, implementing and embedding an efficient business resilience plan (BRP)
q. Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.
r. Managing the procurement of organisation equipment, supplies and services
s. Coordinating the reviewing and updating of all organisation policies and procedures
t. Leading change and continuous improvement initiatives; coordinating all projects within the organisation
u. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)
v. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)
w. Adopting a strategic approach to the management of all patient services matters
x. Developing, implementing and embedding an effective communication strategy (internal and external)
y. Ensuring the organisation maintains compliance with its NHS contractual obligations
z. Actively encouraging and promoting the use of patient online services
aa. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis
bb. Maintaining the organisation and NHS choices websites
cc. Liaising at external meetings as required
dd. Marketing the practice appropriately
ee. Managing/supporting the management of the Patient Participation Group
ff. Effectively managing/supporting the management of] all complaints in line with current legislation and guidance
gg. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
hh. Managing the organisation IT system, delegating staff to act as administrators
ii. Ensuring compliance with IT security and IG
jj. Coordinating the organisation diary, ensuring meetings are scheduled appropriately Job description
Job responsibilities
a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
b. Functional management of all clinical and administrative staff
c. Direct line management of the following staff: Receptionists, General Practice Assistants, Care Coordinators, Nurses and Associated GPs
d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN
g. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
h. Developing, implementing and embedding an effective staff appraisal process
i. Implementing effective systems for the resolution of disciplinary and grievance issues
j. Maintaining an effective overview of and ensuring compliance with HR legislation
k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
l. Managing the financial elements of the organisation, including budgets, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
m. Briefing partners on all financial matters, including forecasting
n. Managing and processing PAYE and pensions for practice staff
o. Ensuring the organisation has appropriate insurance cover
p. Developing, implementing and embedding an efficient business resilience plan (BRP)
q. Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.
r. Managing the procurement of organisation equipment, supplies and services
s. Coordinating the reviewing and updating of all organisation policies and procedures
t. Leading change and continuous improvement initiatives; coordinating all projects within the organisation
u. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)
v. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)
w. Adopting a strategic approach to the management of all patient services matters
x. Developing, implementing and embedding an effective communication strategy (internal and external)
y. Ensuring the organisation maintains compliance with its NHS contractual obligations
z. Actively encouraging and promoting the use of patient online services
aa. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis
bb. Maintaining the organisation and NHS choices websites
cc. Liaising at external meetings as required
dd. Marketing the practice appropriately
ee. Managing/supporting the management of the Patient Participation Group
ff. Effectively managing/supporting the management of] all complaints in line with current legislation and guidance
gg. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
hh. Managing the organisation IT system, delegating staff to act as administrators
ii. Ensuring compliance with IT security and IG
jj. Coordinating the organisation diary, ensuring meetings are scheduled appropriately
Person Specification
Qualifications
Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification
• AMSPAR qualification

Experience
Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• NHS/primary care general practice experience
• Relevant health and safety experience

Person Specification
Qualifications
Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification
• AMSPAR qualification

Experience
Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• NHS/primary care general practice experience
• Relevant health and safety experience

Skills Required