Answering telephone calls and dealing with face to face enquiries. Politely greeting patients and visitors to the centre. Explaining the practice procedures to new patients. Dealing with all requests in an efficient and courteous manner.
Opening post and forwarding it onto the relevant parties. In charge of the doctors diary. Writing letters and correspondence on behalf of the surgery and medical staff. Scheduling appointments for patients.
Updating the surgeries computer system with appointments and personal details. Maintaining a clean reception area to show a professional image. Arranging for clinical nurses to check a patients blood pressure, height and weight. Making sure that the appointments system runs smoothly.
Receiving urine and blood samples and sending them off to hospital laboratories. Screening enquiries for the doctors and medical staff. Registering new patients at the surgery. Checking patients in and out.
Accurately collecting information and personal details about patients. Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals. Ensuring that all medical samples are correctly labelled. Filing away the results of tests.
Liaising with couriers and delivery companies. Arranging prescriptions for patients. Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies. Organising meeting between the practise staff and senior managers.
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