Job Description

Practice Site Manager - Work in the practice partners and management team across Churchill and Orchard to ensure the practices operate to a high standard Alongside the management team, deal with incoming queries directly from patients in relation to operational matters Deal with onsite queries from the practice staff. Running patient surveys, collating data from responses, providing feedback to the partners/management team. Assisting with planning any changes/ideas/projects arising from patient feedback. Work alongside Patient Services Manager and Reception Team lead to organise awareness weeks - e.g.



cervical screening, breast screening, hypo awareness week etc. Maintain effective links with clinical staff, overseeing the daily GP rota Authorising Annual Leave Organising rotad holiday weeks Booking locum cover where required in agreement with locum budget To take on responsibility for Health and Safety: Including conducting H & S audits and H & S assessments, Risk assessments and follow ups Delivery and updating of the Health and Safety Policy Ensure practice equipment is in working order, rooms correctly stocked with equipment and annual calibration is undertaken Understand CQC regulatory framework Take responsibility for ensuring practice meets Infection Prevention Control (IPC) guidelines. Undertake audits alongside IPC Lead Nurse Write Annual Statement alongside IPC Lead Nurse Proactively work to improve patient experiences of the practice. Understand and use of all computer systems.



Be available to change and update the various computer systems and resolve any problems in the absence of the IT manager. Assist with the maintenance of the Practice Server and shared drives. Maintain own personal development and attend mandatory and statutory training as required. Promote training opportunities available for staff and encourage attendance.



Work collaboratively with the PCN team. Develop relationships and work closely with other practices, community, hospital and the wider health system. Participate in practice meetings, patient participation groups and other meetings.