Job Description

Job Title

Practitioner Care Role

Location:

Stroud HQ office based (with 1 day a week working from home option)

Salary:

30,000 - 35,000 (depending on experience and qualifications)

Contract:

Permanent, Full-time

Reports to:

Growth & Experience Manager

About us:

At The Natural Dispensary, we are dedicated to enhancing the well-being of our customers through natural health products. Servicing qualified healthcare professionals and their clients throughout the UK, Europe and rest of the world for over 18 years. We believe in the power of nature and are committed to creating a positive impact on our community and the environment.

We are proudly a family founded company, employing over 100 people within our local community. Currently we are undergoing our BCorp application and are dedicated to continuing to improve our company culture, how we practice and reduce our impact.

We're now entering an exciting phase of evolution: enhancing systems, strengthening relationships, and growing sustainably. Growth for us means more than revenue it's about empowering our people, elevating our service, and deepening our practitioner community.

About the Role

As a key member of our Practitioner Care team, you'll help strengthen and grow relationships with our healthcare practitioner customers. You'll be their first point of contact, supporting their onboarding journey, maintaining engagement, and ensuring they receive a consistently positive experience.

This role works within our Growth team and closely with Marketing to providing insights, professional copy, and supporting practitioner-focused events and social engagement. This may also extend to presenting online or within group settings.

Key Responsibilities:

Practitioner Onboarding, Support & engagement

Welcome and guide new practitioner customers through registration, platform use, and first orders. Ensure supportive follow-up within the first 7-14 days. Act as the primary contact for queries during early engagement. Maintain regular contact with practitioners using structured follow-up strategies. Monitor order activity to identify and support inactive or new accounts. Develop and manage call lists for engagement priorities.

Outreach & Account Development

Follow up with practitioners who have shown interest but haven't yet registered or ordered. Support conversion of leads from events, referrals, or marketing activity into active HCP (Healthcare Practitioner) accounts. Keep accurate records of all interactions and next steps.

Event & Relationship Support

Assist with post-event practitioner follow-up and conversion to registration. Represent The Natural Dispensary at events and seminars. Host practitioner visits at our Stroud site, ensuring a professional and welcoming experience.

Communication & Reporting

Maintain accurate and up-to-date practitioner records within the CRM system (training provided).

Create professional, practitioner-focused content and copy in collaboration with the Marketing and Education teams.

Support social media and digital communications, ensuring consistent and informed practitioner engagement.

Provide monthly summaries of practitioner activity, insights, and trends to support Marketing and Customer Care planning.

Contribute feedback and ideas to help improve communication channels and practitioner experience.

About You:

You are either a healthcare practitioner or have equivalent experience, with strong people and communication skills.

You are:

Organised, proactive, and able to manage multiple practitioner relationships. Confident making outbound calls and following structured processes. Naturally caring, with a genuine interest in helping practitioners succeed. Collaborative and comfortable working cross-functionally. Passionate about natural health and practitioner-led wellness.

Essential Skills & Experience

Previous experience in a client- or customer-facing role. Excellent written and verbal communication skills. Strong IT literacy (Microsoft Office); comfortable learning new systems and using basic data insights (training provided).

What We Offer:

Opportunity to make a meaningful impact on the health and well-being of our customers and community.

A supportive and inclusive workplace culture that values diversity and teamwork.

33 days annual leave, inclusive of Bank Holidays.

Paid sick leave

Whilst this is a full-time role, we welcome applications from those who wish to work more flexibly which may include part-time work. Please let us know your preferences in your application.

This role is based in our Stroud offices; however, we are willing to consider 1 x day a week hybrid

working.

Life Insurance

Staff Discount

Garden at work project

Complimentary onsite yoga

Company lunches and social events

Salary

Company pension

Cycle to work scheme

Employee discount

Health & wellbeing programme

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and passion for our mission to recruitment@naturaldispensary.co.uk. Please include "Practitioner Care Role Application" in the subject line.

The Natural Dispensary is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Schedule: Monday to Friday

Work Location: In person

Application deadline: 27th November 2025

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Life insurance On-site parking Sick pay Work from home
Work Location: In person