Job Description

UCB is looking for a proactive and hands on Prayerline Volunteer Support Lead to join our Prayerline team. Working with the Head of Prayerline you will be responsible for delivering a high-quality, Scripture-based remote prayer ministry. This role combines spiritual leadership, operational oversight, and strategic data analysis to ensure Prayerline remains a place of safety, dignity, and spiritual growth.

You'll oversee the volunteer support and system monitoring team, ensuring that every caller and volunteer experiences excellence in care, communication, and technology. You'll also play a key role in shaping the future of Prayerline through data-driven decision-making and cross-departmental collaboration.

The successful candidate will have excellent administrative, problem solving and analytical skills; understanding the importance of how accurate data reporting informs improved service delivery. You will also need to be flexible in your approach as there will be occasional evening or weekend working to cover for team support and absence.

If you are passionate about seeing people's lives changed through the power of prayer and have a desire to help us improve our service; if you have excellent communication skills and are proficient in expressing a narrative based on data analysis, then you could be the person we are looking for.

This position is currently based at our Broadcast Centre in Hanchurch Lane, Hanchurch, Stoke-on-Trent ST4 8RY while work is being undertaken at our premises in Westport Road, Burslem, Stoke on Trent.

Closing date for applications: Friday 28th November 2025 - noon

Interviews: Monday 8th December 2025

Salary:

26,500 - 28,616 per annum depending on skill and experience. Plus, staff benefitsthat include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit www.ucb.co.uk/vacancies

Don't forget to visit our privacy page on www.ucb.co.uk/privacy

UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy

Job Types: Full-time, Permanent

Pay: 26,500.00-28,616.00 per year

Benefits:

Company pension On-site parking Sick pay
Work Location: In person