This role offers an excellent opportunity lead an incredible team of credit hire handlers from a tactical and strategic point.
The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while delivering against KPI's and targets with a view to continuously improving the quality of the teams work.
This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective.
Key Responsibilities
Being accountable for the operational performance of a team, with targets aligned to;
Individual handler productivity
Attainment of client KPIs including SLA management and indemnity spend
Robust control of internal billing procedures
Authority based technical supervision of credit hire arguments
Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis
Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning
Maximising the personal development of team members, identifying training needs and creation of succession planning
Providing an 'environment' where team members feel motivated and deliver excellence
Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators
Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.
Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
Effectively deal with complaints through agreed handling processes.
Speaking with clients and developing relationships with key stakeholders.
To ensure compliance with the SRA Standards and Regulations
Adhere to the Keoghs Values
Working Hours
35 hours per week working 9am-5pm Monday to Friday with 1 hour for lunch.
Skills, Knowledge and Expertise
Has an understanding and/or previous management experience of credit hire claims
A track record of high performance in KPI driven environments
Ability to produce and interpret performance reports of the team and its individual members
Excellent listening and verbal communication skills
Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc
Ability to influence others
Ability to remain calm under pressure
Ability to take constructive feedback and set personal goals for continuous improvement
Ability to remain fair and objective at all times
Benefits
Davies Incentive Plan
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan
WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death in Service
Critical Illness Cover
PHI/Income Protection (Private health insurance)
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Discounts at local retail outlets
after successfully completing probation
About Keoghs
Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
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