Job Description

The Role

We are looking for a premium sales and services manager to lead the premium team and drive our club level renewals and match-by-match hospitality sales. You will play a key role in ensuring that the team delivers best-in-class customer service to all supporters across our premium areas and that we deliver annual renewal results that we can be proud of. Working closely with the premium sales and services lead, you will be responsible for the planning and execution of a best-in-class marketing strategy to maximise sales of all seasonal and match-by-match club level seats, ensuring the premium tiers of our stadium are always "sold out".

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success \xe2\x80\x93 read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Manage the premium renewal process - collaborate with wider teams across our club to ensure the highest possible level of renewal and best achievable member experience at a premium level
• Develop and execute a dynamic sales strategy - put in place a winning plan to increase demand and sell out all our club level seats and executive boxes on a seasonal and match-by-match basis
• Champion member experience - leverage a data-driven approach to ensure all premium members receive a best-in-class experience from first contact, during match-days and throughout their membership
• Keep track of the club objectives - monitor and manage the premium sales and services function to ensure all performance targets are achieved and exceeded
• Evolve the department - drive strategic technological enhancement across the function and ensure we\'re always driven and courageous when it comes to enhancing and upgrading our systems to maximise commercial revenue and growth
• Lead by example - coach, lead and inspire a team of sales account managers to achieve service excellence across all interactions
  
• Give our members a voice - amplify the views of our premium members internally, ensuring their perspectives are represented and considered in key decisions
  
• Help to drive our supporter engagement strategy - define, plan and execute a strategy based on an in-depth understanding our supporter base

What we are looking for

• Background in a similar sales and service focused role - you\'ve previously thrived in a sales role where exceptional customer service drives outstanding commercial performance
  
• Excellent leadership skills - you come with experience in delivering a world-class level of account management and client services
  
• Best-in-class organisational skills - you have a proven ability to manage a fast paced and varied workload
  
• A natural communicator - you\'ve got a strong ability to communicate with a broad range of internal and external customers, adapting style and approach to your audience
  
• Champion of customer care - you take pride in managing end-to-end, high-value customer retention processes
  
• Attention to detail - you deliver tasks efficiently but without compromising on accuracy and quality
  
• Creative thinker - you use your initiative and take a proactive approach to creating and implementing new ideas to help the premium team evolve
  
• Honesty and integrity - you\'re a team player and a trusted and proud ambassador for our club
  

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a \xe2\x80\x98disabled person\xe2\x80\x99 according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.