Job Description

Clubrooms lounge at Heathrow Terminal 3, offers an elevated and intimate escape before a flight at one of the busiest airports in the world.

Adjacent to the No1 Lounge, Clubrooms is a sanctuary designed for travellers seeking comfort and privacy in a space that combines sophistication with exclusivity. Designed to cater to the refined tastes of today's traveller, Clubrooms provides an experience that goes beyond the usual airport lounge. Guests will enjoy personalised hosting, a la carte dining featuring seasonal dishes, and handcrafted beverages.

Offering 116 seats, Clubrooms creates a space that feels personal, intimate, and far removed from the typical hustle of the airport. Whether guests are seeking a quiet place to unwind or a private setting to work, Clubrooms provides the perfect balance of relaxation and luxury. The bespoke level of service ensures every guest feels truly valued, reinforcing the ethos of Clubrooms that every visit is special and tailored to individual needs.

Role

As a Team host in our premium lounge you are a brand ambassador and engage with each guest to ensure that we deliver a premium experience every time, creating a memorable guest experience is your aim. You work as part of a team and are multi-skilled to perform a variety of roles within the lounge, you deliver excellent service and champion the guest experience.

This is a multi-skilled role with excellent training provided for each of the below areas:

Reception: You are the first impression and set the tone for each guest's experience. Bar: Serving alcohlic drinks, as a bartender, you provide a speedy but personable service, maintaining consistently high levels of drinks service and aiming to exceed guests' expectations. Floor (Table Service): You take ownership of your section(s) allocated on shift, taking pride in your area of responsibility and having a keen eye for detail. Engaging with the guests, ensuring they are provided with excellent customer service throughout their stay. Making them aware of their food and beverage choices via our menu. Food Service: You will be running food from the kitchen and personally delivering it to the guest.
You will be required to work a four on, two off rolling shift pattern, with a mixture of shift times. You will work two early shifts (4.30am-2pm) then two late shifts (1.30pm-11pm) then two days off.

Benefits

28 days paid holiday annually.

Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.

Complimentary staff parking provided at the airport whilst you are on shift.

Complimentary staff meal during your shift.

5 complimentary lounge visits each year.

Discounted Gym Memberships, just check which gyms offer discounts in your local area

Access to Touchdown Website for discounted holidays/flights and cruises www.touchdown.co.uk

25% discount for lounge visits for your friends and family

Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a 50 voucher every month

24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.

Job Types: Full-time, Permanent

Pay: 13.31 per hour

Expected hours: No less than 37.5 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking Referral programme Store discount
Ability to commute/relocate:

Hounslow TW6: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to travel to Heathrow for a 4:30am shift? Are you able to serve alcohol? Have you held an escorted pass in the past 12 months at Heathrow Airport? Have lived in the UK for more than 5 years? Do you have a criminal record?
Experience:

Hospitality: 1 year (required)
Language:

English (required)
Licence/Certification:

passport (required)
Work authorisation:

United Kingdom (required)
Work Location: In person