Job Description

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The Pre-Sales Service Management Architect at DXC Technology UK plays a pivotal role in shaping and presenting IT service management (ITSM) solutions for Defence and Public Sector clients. This role requires active security clearance or eligibility and deep expertise in ITIL v4, enabling the architect to design scalable, compliant, and value-driven service management architectures that support DXC's strategic bids and proposals. Working closely with sales, bid teams, and delivery experts, the architect ensures solutions are aligned with DXC's global delivery standards and tailored to meet UK government and Defence customer expectations.
Key Responsibilities

• Lead the design of ITSM solutions for proposals, bids, and RFP responses, ensuring alignment with ITIL v4 and UK Defence standards.
• Collaborate with DXC sales, solution architects, and delivery teams to develop compelling, compliant service management offerings.
• Translate customer requirements into tailored ITSM architectures, including process models, tooling strategies, and governance frameworks.
• Define and articulate the Service Value System (SVS) and Service Value Chain components in solution designs.
• Support client-facing workshops, discovery sessions, and presentations to gather requirements and showcase DXC's capabilities.
• Develop service management collateral including solution blueprints, process diagrams, and value propositions.
• Ensure proposed solutions integrate with existing or planned ITSM platforms (e.g., ServiceNow, BMC Remedy, Ivanti), with consideration for secure environments.
• Contribute to pricing models, service level definitions, and transition plans for Defence and Public Sector clients.
• Stay current with industry trends, competitive offerings, and emerging practices in ITSM, Agile, DevOps, and cloud service management within secure and regulated environments.

Required Skills & Qualifications

• Proven experience in ITSM architecture and pre-sales solution development, ideally within Defence or Public Sector.
• Strong knowledge of ITIL v4 framework and practices.
• ITIL v4 certification (Foundation or higher) required.
• Experience supporting bids, proposals, and client engagements in secure or regulated sectors.
• Familiarity with ITSM platforms and tooling strategies, especially in security-cleared environments.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a focus on customer value, compliance, and business outcomes.

Preferred Qualifications

• TIL v4 Managing Professional or Strategic Leader certification.
• Experience in cloud service management and integration (AWS, Azure, GCP) in secure environments.
• Exposure to ISO/IEC 20000, COBIT, or other governance frameworks.
• Experience in large-scale outsourcing, managed service proposals, and Defence procurement cycles.
• Active UK Security Clearance (SC or DV) or eligibility to obtain clearance

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Skills Required