Job Description

Job Overview

Modality Partnership Hull Division has a 2 part-time vacancy (22.5 hours per week to be worked on Monday, Tuesday and Friday working 8am-4pm) for a Prescribing Administrator. The postholder will be a high performing administrator working at West Hull Health Hub providing an administrative service to process repeat prescriptions and signpost prescribing queries to the relevant clinician. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. Salary for this role is 22,682.12 per annum WTE.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner, implementing solutions, delivering key organisational priorities and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, workload priorities, attention to detail and the ability to manage and prioritise the repeat prescribing process for registered patients across the Division. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a pure patient facing role; the job requires a combination of administrative tasks and customer service, you will need to be innovation, offer flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most admin roles focus on document management or processing administrative duties in line with the role. This is a role that will equip you with a portfolio of both admin and customer service skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

To provide an accurate, timely and high quality service to Practices and patients handling acute and repeat prescription requests for registered patients.

Key Duties & Responsibilities:

To ensure that all medicine and appliance prescription requests are checked against the patient records and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the appropriate prescribing clinician. To ensure that all systems by which prescription requests are received by the Practice, including by paper, email and online, are monitored to ensure no requests are overlooked. To respond, under GP / prescribing clinician supervision and instruction, to requests for acute prescriptions. To generate repeat prescription requests received through different modes, including written requests from patients, fax, letter and online within 48 hours of request. To generate patient requests for new prescription items not on their repeats list by tasking the appropriate clinician. To check for medication reviews/blood tests/BP needed before issuing prescriptions and take appropriate action. To ensure correct protocols are followed regarding the ordering and tracking of controlled drug requests. To monitor high risk drug prescriptions and paperwork to ensure compliance with protocols. To prepare and print repeat prescriptions. To ensure prescriptions are provided to clinicians in a timely manner for sign-off and identify and escalate delays. To generate prescriptions for injectable medications administered by clinicians for PPA claims purposes. To liaise with Practice Pharmacists, Community Pharmacies and other relevant outside organisations to resolve problems with prescriptions quickly with minimal disruption to patients. To deal with general enquiries to and from patients regarding their medication. To update patients' prescribing records in accordance with discharge information received from other providers e.g., hospital outpatient letters. To identify potential over-ordering/over-use of medication and flag up with a clinician. To communicate and liaise with Practice Pharmacist teams and Medicines Management teams as required. To order stationery for the department e.g., SSFP10s and maintain records of SSFP10s allocated and delivered to individuals in line with Modality prescription security procedures. To undertake any other duty as requested by prescribing clinicians, Patient Services Manager or Area Manager. To attend meetings as required and participate in PLT sessions. To assist with training on prescription administration for new and existing staff. To ensure learning from all individually attended training sessions is cascaded to all members of the team. To check and respond regularly to tasks, emails and notifications. To always maintain patient confidentiality. To work collaboratively with Pharmacists and prescribing clinicians to support service delivery. To participate in extended hours, work as required by the organisation. To provide cover for members of the central administration team during periods of sickness and annual leave.

NB: This job description outlines the key duties that are expected of you within the role of Prescribing Administrator, although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

You will love this job if you have a passion for problem solving, customer service combined with administration tasks, are analytical and innovative and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification:

What are the minimum requirements all candidates need to meet?

Qualifications and Experience:

We require high performing team members to join our team with:

Knowledge:

MS word, Outlook, Excel and other relevant software packages NHS GP Practices - desirable Basic medical terminology

Skills:

Customer service orientation Good listening skills Good administrative skills Excellent communication skills Interpersonal skills Accurate typing and word processing Ability to follow policies, practices and protocols

Personal Qualities:

Professional approach to work Good telephone manner Strong team player Smart appearance
Job Types: Part-time, Permanent

Pay: Up to 22,682.12 per year

Expected hours: 22.5 per week

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme
Work Location: In person

Application deadline: 18/08/2025