Job Description

Hathaway Medical Centre is looking to welcome an enthusiastic, compassionate and highly motivated Call Prescription/Data Administrator to join our friendly team.

This vital role involves providing outstanding administrative services, whilst working under pressure in a busy environment. We are looking for applicants with a flexible, proactive and adaptable approach with a focus on patient care.

This is a permanent position and we are looking for applicants with availability to cover annual leave and sickness on a flexible basis. The position is 35.5 hours over 5 days per week, with shifts between the hours of 08:00-18:00.

Key responsibilities of this role include:

Ensure patient records are accurate and up to date.

Provide excellent customer support to patients and professionals.

Handle sensitive information with confidentiality and professionalism.

Processing high volumes of repeat prescriptions and dealing with patient queries in a timely manner in a busy surgery environment from printed repeat slips, online requests, and emails

Handling prescription queries over the phone and face-to-face from patients, their family and carers, district nurses, pharmacies, and hospitals.

Updating repeat medication list from clinic letters or discharge summaries from hospitals.

Check when patient's medication is due to be reviewed and align review dates/booking in medication reviews if appropriate.

Data Administrator Duties:

- Perform general clerical duties, such as filing, completing clerical and administrative work, including scanning, and indexing of all letters and documents.
- Process SARS and insurance queries.

- Deal with emails from internal and external stakeholders in a timely manner.

- Assist with general queries from the public.

- Calling patients and professionals such as hospitals, care homes, pharmacies and other third parties to gain information required.

Skills:

Strong organisational skills with the ability to multi-task and prioritize workload effectively.

Excellent interpersonal skills, with the ability to be empathetic and compassionate, with a desire to make a difference in patients' lives.

Attention to detail for accurate data entry.

Effective verbal and written communication skills, essential for face-to-face patient care and over the phone.

Familiarity with Microsoft Packages for email, calendar, and document management.

This role will involve a high degree of confidentiality, good communication skills and excellent customer service. You will need to be comfortable working in a high-pressure environment and using your own initiative.

Experience is preferred however full training will be given in all relevant areas.

Advantage:

- Experience in the NHS and/or using SystmOne

- Previously working in a GP surgery or medical centre.

- Advanced IT skills

- Prior knowledge in healthcare or a pharmacy setting is also desirable.

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Benefits:

Free parking
Schedule:

Day shift Monday to Friday Overtime
Ability to commute/relocate:

Chippenham SN14 6GT: reliably commute or plan to relocate before starting work (required)
Work Location: In person