Job Description

We are looking for a Prescription Clerk to join the team on a fixed term 12 month contract. There is scope for this to become a permanant position after this period.

Job summary:

The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams. You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies. As the main contact for this enquiries, a good telephone manner and excellent communication skills are essential.

The Prescriptions Clerk is a member of the dispensary team, assisting in the repeat prescription process, because of the nature of this role you will work closely with our experienced pharmacy team. The post holder must be flexible and able to support duties of other members if the dispensary team.

To thrive in this role you will enjoy utilizing your exceptional organizational and prioritizing skills, combined with excellent attention to detail. Problem-solving on a day to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner.

Key Tasks & Responsibilities

Duties will include coordinating and preparing repeat prescriptions for our patients, data entry onto patient records, and liaising with patients and community pharmacies. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:

Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.

Delivering an efficient prescription service and ensuring service targets are met and errors are minimized.

Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorizing repeat prescriptions.

Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.

Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.

Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.

Respond to enquiries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.

Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.

Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.

Keep up to date with the practice Formulary.

Bring any queries to the attention of the relevant clinician, to include under and over usage.

Build good working relationships with local pharmacies to help enable our prescription service.

Create tasks and assist clinicians in managing document workflow relating to prescriptions.

Escalate any problems to your line manager or practice manager.

Provide regular support for members of the Administration & Reception team

Undertake training as requested to support safe and effective services for the practice.

Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.

Overview

Answer telephone enquiries from patients and pharmacies promptly and politely.

Deal with face to face enquiries from patients in a calm, prompt, and sensitive manner.

Gather sensitive information from patients and record information in their clinical notes.

Treat patients with sensitivity and respect.

To understand the role of receptionist and carry out reception duties when requested to by the practice management team.

Follow up test results when requested to by members of the clinical team.

Work in a manner that supports the clinical pharmacist and pharmacy technician.

Supports the practice in managing all repeat prescriptions within 48 hours.

IT

Use the clinical IT system to generate medication requests.

Update the medical notes in a timely manner.

Use the clinical IT systems to check prescription review dates and alert the pharmacist and/ or doctor to out of date or due dates.

Use e-mail and telephone to carry out tasks, communicate and obtain information in the prescriptions process.

Deliver tasks and workflow requests by GPs and the pharmacy team effectively, adhering to organisation policies and within individual competency.

Personal Specification

Qualifications and/or Professional registration

GCSE in English and Maths or NVQ equivalent

Administration or customer service qualification

Pharmacy Services or equivalent NVQ2 or higher qualification

Experience of working directly with members of the public in a busy environment

Experience of working with patients within in the NHS

Previous work as Dispensing Assistant in community or hospital pharmacy

Experience of working as part of a team

Experience of managing multiple requests via telephone and email

Basic IT skills, including use of email

Experience of using an NHS clinical IT system

Good written communication skills

Good verbal skills, can demonstrate ability to deal with members of the public on the telephone

Management of multiple tasks / requests in a timely manner

Understanding of primary care

Other requirements

Flexible approach to working hours (e.g. covering holidays)

Can take instructions and follow protocols without direct supervision

A non-judgemental approach

Maintains confidentiality and can demonstrates understanding of confidentiality policies.

Desire to develop and learn

We invite qualified candidates who are passionate about providing high-quality healthcare to apply for this rewarding position.

Job Types: Part-time, Fixed term contract

Expected hours: 20 - 30 per week

Benefits:

Company pension On-site parking
Schedule:

Day shift Monday to Friday No weekends
Experience:

Dispensary/Prescription Clerk: 1 year (required)
Work Location: In person

Reference ID: PC OM1