Job Description

Overview

We are seeking a detail-oriented and proactive Prescription Clerk to join our dynamic Prescriptions Enquiry Team for four afternoons a week. In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You will be responsible for managing medication queries and supporting medicines optimisation initiatives.

Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

Duties

The duties and responsibilities to be undertaken by members of the Prescription Enquiries Team (PET team) may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Medicines Manager, Executive Manager or Operations Manager, dependent on current and evolving Practice workload and staffing levels:

Process routine prescription requests (via Syst1, email and paper repeats) within 2 working days of receipt. Manage medication-related and prescription queries from patients or staff via the prescriptions telephone line or in person. Liaise with Medicines Enquiry Assistant or Pharmacy Tech with any areas of concern. Ensure that patients are notified immediately of any medicines changes. Liaise with chemists, patients, nursing homes and hospitals when needed. Synchronise medicines that are on repeat so they all finish at the same time. If a medication review for a patient is overdue, book the patient with the clinical pharmacist. If there is a manufacturer's or supply problem, liaise with the chemist or medicines optimisation team for an alternative. Issue prescription and advise patient of the change. Check for over and under usage of medication. Flag unused current medications on patients' records. Any other reasonable administrative duties as requested

Qualifications

Essential

Good standard of general education (numerate and good standard of English)

Experience

Essential

Experience of dealing with a wide range of people in different situations
Desirable

Experience within Primary Care Experience of using TPP SystemOne clinical system
Knowledge & Skills

Essential

Excellent customer service skills Excellent communication and interpersonal skills Excellent computer literacy skills Excellent accuracy and attention to detail
Desirable

Knowledge of medical terminology

Other requirements

Essential

Ability to work under pressure "Can do" attitude to daily tasks, adversity and new ways of working
Desirable

Willingness to work flexibly to cover holidays and sickness
Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 22 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Can you give an example of where attention to detail and accuracy have been essential to your role?
Work Location: In person

Application deadline: 31/05/2025