Job Description

Vivisol are currently hiring for a Prescriptions (HOOF) Coordinator at our modern office based in Manor Royal, Crawley. We are looking for someone to join our team to process installations, and prescriptions to support to our customers across the UK. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as a starting salary of 23,891.

The Prescriptions Coordinator position is office based with a day shift role covering 37.5 hours per week, with a shift pattern of:

Tuesday to Friday 11am to 7pm, Saturday 9am to 5pm

The ideal candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

Main duties and responsibilities:

Responding to patient prescriptions in a timely manner, including prescription confirmation/rejection and product availability Processing prescriptions, liaising closely with prescribers and to respond to their needs Ensuring accurate information is entered into the system Providing stock requirements as needed Managing the prescribers line and deal with any queries in a timely manner Dealing with all enquiries from prescribers in an empathetic and effective manner within company/contract agreed timescales Ensuring that all enquiries are completed according to departmental procedures and within set quality standards Working with the Senior Prescriptions Coordinator on process improvements and projects Providing support to other areas of the Customer Service department when required

Required candidate experience:

Previous customer service and administration experience (1 year), ideally office or call centre based Excellent phone manner Excellent IT skills with the ability to record data accurately An Enhanced DBS (provided for you as part of the probation process)

Who we are:

Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients.

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a 'Place to Grow'.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Job Type: Full-time

Pay: 23,891.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Referral programme
Application question(s):

Do you have the full right to work in the UK?
Work Location: In person