Job Description

We\'re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there\'s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

As Pricing Strategy & Transformation Manager, you will hold a key role in designing and building Trustpilot\'s B2B pricing architecture, which underpins the company\'s revenue growth. Our pricing architecture is formed by the plans and add-ons we offer to customers, the contractual and commercial setup, our loyalty and discounting proposition, and the prices we charge.

Your remit will be global, focusing on longer-term transformational changes to Trustpilot\'s B2B proposition, setting the vision for portfolio enhancements, and identifying opportunities for sustainable revenue growth. You will have end-to-end ownership of projects impacting our pricing architecture: from the initial discovery phase, to presenting a case for change, to developing the go to market strategy, and tracking and measuring results.

Your dominant goal will be the constant optimisation and maintenance of our pricing architecture, to make sure it is set up in the best way possible to deliver sustainable revenue growth for Trustpilot. Areas to explore and develop will be: defining which plans and add-ons Trustpilot should sell to businesses, at what price, with which commercial and contractual construct, and what our discounting and loyalty strategy should be.

You\'ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. In order to be effective in this role, you will need a strategic mindset, yet be able to succinctly and compellingly make the case for change. Whilst focusing on future development, the successful candidate will also have a \'get it done\' attitude with willingness to go above and beyond to deliver results, keeping the different stakeholders accountable.

You will be experienced in driving experimentation and testing in a pricing and/or promotions function. You will have familiarity with concepts like A/B testing, statistical significance, and population stratification. You will also be practically-minded and will enjoy brainstorming solutions with technical experts who can work to bring your vision into reality.

What you\'ll be doing:

• Develop and optimize B2B pricing architecture, running experiments and tests to understand what changes can enable us to deliver healthy revenue growth at scale, globally
• Support the Head of Pricing and Monetization in concept development for pricing transformation: business-casing opportunities and building credible narratives as to what will work for Trustpilot
• Build a B2B loyalty proposition based on the customer life-cycle, collaborating with Data Science and Marketing to identify in which points of the journey we should give behavioral nudges to optimize ROI
• Investigate and explore the different add-ons we offer, talking to commercial counterparts and customers to understand what works and what doesn\'t, and propose ways to improve
• Constantly collaborate with your pricing colleagues to make sure our plans are priced competitvely and in accordance to the value we provide to customers

Who you are:

• Experience in highly matrixed companies, ideally in pricing or promotions, with proven ability to deliver autonomously in fast-paced environments
• Strong stakeholder management skills including the ability to influence senior leaders in you day-to-day interactions
• Experience in experimentation and statistical knowledge of how to set up A/B testing in order to test hypotheses, with a focus on commercial delivery
• Familiarity with different pricing and subscription models across SaaS and B2B markets
• Desire to create growth opportunities, whilst never neglecting the customer experience
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases
• Ability to navigate matrixed and global organizations
• Previous SaaS B2B experience or marketplace/ecommerce experience is a bonus

What\'s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month - think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We\'re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don\'t worry if you\'re looking at this job description and feel like you don\'t meet all the requirements, we\'d still really like to hear from you!

#LI-JN1

About Trustpilot

At Trustpilot, we\'re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we\'re a place to connect with and influence businesses. For companies, we\'re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We\'re driven by connection. It\'s at the heart of what we do. Our culture keeps things fresh -- it\'s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we\'re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We\'re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you\'re ready to grow, let\'s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our

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