Job Description

An exciting opportunity has arisen for a Senior Administrator to join HEIW within the Multi Professional Primary & Community Care Education and Training Unit. The post holder will provide comprehensive, efficient, and confidential administrative support to the Multi Professional Primary & Community Care Education and Training Unit. In particular, the post holder will support the delivery of education and training to staff working in primary and community services. This is an exciting opportunity for the post-holder to deploy their administrative and organisational skills and experience within a forward thinking and fast paced team which contributes to the development of the Primary Care workforce across Wales. This role will be instrumental in providing effective and efficient organisational support to ensure high quality training and development is delivered to the Primary Care workforce in Wales.
This post is part time 22.5 hours a week (0.6 FTE), flexible, with working days/hours to be agreed in line with operational need.
Main duties of the job

• Provide comprehensive, efficient, and high-level administrative support to the Multi Professional Primary & Community Care Education and Training Unit (MP PaCCET Unit).
• First point of contact for enquiries relating to Primary and Community Care Education and Training.
• Provide information, advice, and guidance to a broad range of stakeholders including Practice Managers, Primary Care Academy colleagues, Programme Directors, and other Health Board / colleagues and stakeholders.
• Support the development of Primary Care Education and Training workstreams e.g. General Practice Nursing Programme, development of various competency frameworks, all in accordance with national guidance and timeframes.
• Ensure that all information relating to the development of Primary Care education is accurately recorded and maintained on the relevant databases and SharePoint infrastructure - regularly reviewing, analysing, and interpreting complex

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Details
Date posted
29 August 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,898 to 30,615 a year Per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
082-AC067-0825
Job locations
Ty Dysgu
Cefn Coed, Nantgarw
Cardiff
CF15 7QQ
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential

• Knowledge of techniques for planning, monitoring and controlling projects.
• Knowledge of administrative procedures.

Experience
Essential

• Experience of working in an administrative role
• Demonstrable experience of establishing administrative systems and procedures making improvements where necessary
• Experience of working to strict deadlines

Desirable

• Knowledge of Primary & Community Care

Skills and Attributes
Essential

• Excellent written and verbal communications skills
• Ability to work as part of a team and independently

Person Specification
Qualifications and Knowledge
Essential

• Knowledge of techniques for planning, monitoring and controlling projects.
• Knowledge of administrative procedures.

Experience
Essential

• Experience of working in an administrative role
• Demonstrable experience of establishing administrative systems and procedures making improvements where necessary
• Experience of working to strict deadlines

Desirable

• Knowledge of Primary & Community Care

Skills and Attributes
Essential

• Excellent written and verbal communications skills
• Ability to work as part of a team and independently

Skills Required