Job Description

Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Hours:

28 hours per week

Salary:

Up to 23,900.27

Place of work:

Practices in NN4, a PCN in North Norfolk - Acle Medical Partnership, Brundall Medical Partnership, Blofield Surgery, Hoveton & Wroxham Medical Centre, Staithe Surgery, Ludham & Stalham Green Surgery.

The post holder is a Mental Health & Wellbeing Coach, who works alongside the general practice team and a mental health multi-disciplinary team, providing non-clinical coaching and wellbeing support only within NN4 PCN.

The individual will act within their professional boundaries to work for the benefit of patients, providing coaching support to improve wellbeing without providing clinical treatment.

They will provide assistance and advice to other members of the primary healthcare team in managing the mental wellbeing of the practice population.

Main duties of the job

Special Requirements of the Post:

Participate in regular individual and group coaching-focussed supervision with a suitably qualified supervisor. Develop collaborative relationships and work in partnership with health, social care, community, and voluntary sector providers, as well as multidisciplinary teams, to support patients wider health and wellbeing and contribute to reducing health inequalities. Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care and behavioural approaches, and ensuring consistency in the follow-up of patients goals with MDT input. Raise awareness within the PCN of shared-decision making and decision support tools. Demonstrate understanding of safeguarding processes for vulnerable people. Implement basic safeguarding processes for vulnerable individuals.

Job description

Work as part of a multi-disciplinary team in

a first-contact

patient facing coaching role

to provide personalised support to individuals, their families, and carers to empower them to manage their own wellbeing and live independently. Criteria includes supporting individuals experiencing challenges affecting wellbeing (e.g. anxiety, stress, low mood, life events). The role does not provide clinical treatment, diagnosis, or therapy. Engage patients in coaching, motivating them through multiple sessions to identify their needs, set goals, and achieve their personalised wellbeing objectives. Provide non-clinical interventions, including self-management education and peer support. Support personal choice and encourage steps to improve wellbeing, without making clinical risk decisions. Work in partnership with social prescribing services to connect patients to community-based activities or support charities, enabling them to take greater control of their wellbeing. Manage and prioritise a caseload of patients, taking a non-judgemental, person-centred approach that emphasises communication. Refer patients to other health professionals within the PCN when needs exceed coaching scope (e.g., GP, social prescriber, or mental health practitioner). Referrals should not include private services. The coach does not provide therapy or manage clinical cases.

Person Specification

Experience

Essential

Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing. Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice. An appreciation of the new NHS landscape including the relationship between individual providers, PCNs and commissioners.
Desirable

Experience of supporting individuals with mental health and wellbeing needs. Understanding of evidence-based wellbeing and behaviour change approaches. Understanding of the mentorship process.

Skills and Abilities

Essential

Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face. Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct. Excellent interpersonal, influencing, negotiation, and organisation skills, with the ability to constructively challenge views and practices in a professional and supportive manner. Ability to work under pressure and to meet deadlines. Good IT skills. Ability to maintain confidentiality. Ability to use own initiative, discretion and sensitivity
Desirable

Full driving license.

Qualifications

Essential

Enrolled in, or qualified from appropriate health coaching training. Self-development through continuous professional development activity.
Desirable

Willingness to undertake further study relevant to mental health in general practice supported by GP clinical supervision.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It is established to:

Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk. Help with challenges identified by practices workload, GP recruitment, sharing best practice. Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population. Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk. Work within health systems to provide patient care in innovative and solution-focussed ways. We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel. If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Part-time, Permanent

Expected hours: 28 per week

Benefits:

Company pension
Work Location: In person

Application deadline: 27/11/2025
Reference ID: 1054