Job Description

Job Summary

An exciting opportunity has become available for a Primary Servicing Account Manager to join our team at ABC. This important role will help ensure ABC customers receive excellent service and help them to repay bridging loans, overdrafts and other secured specialist lending products on time. This role would suit a candidate who wants to rapidly grow their knowledge, experience and expertise within the specialist financial services industry.

Main responsibilities include, but are not limited to

Support the Servicing Department with all aspects of managing the loan portfolio Provide support to the Servicing Department with all aspects of managing the loan portfolio Proactively and consistently deliver an excellent level of customer service, whether by telephone, letter or e-mail, supporting customers in the repayment of their bridging loan, overdraft and other specialist lending products and ensuring that the SLA targets are met. Liaise with LPA receivers, Solicitors and Estate Agents on various matters including redemption funds, deeds, and title registrations. Identify and help support vulnerable customers. Process the documents for the new accounts and manage unpaid payments. Administer cash allocation, redemptions, settlements, and other banking activities. Communicate with solicitors on redemption funds, deeds, and title registrations. Provide support with the month-end processes including credit accounts, refunds, and reconciliations. Process completed loans and manage unpaid payments. Ensure accurate record-keeping, scanning, and compliance with all internal procedures. Work with other team members to ensure that all tasks are completed in a timely and accurate manner. Look for ways to improve processes, procedures and systems, in some cases being involved in the work to implement the improvements identified. Support month-end processes including refunds, credit accounts and reconciliations. Follow all regulatory and legislative guidelines. Follow all financial crime related processes and procedures.

Requirements:

Previous experience in arrears collections or customer service (financial services preferred). Must relish working in a customer centric, yet business focused environment. Have a calm and resilient attitude, while remaining professional under pressure. Organised, structured and able to manage their workload. Excellent communication skills, both verbally and in writing. Punctual, well-organised, and committed to delivering high standards. Excellent attention to detail, with logical and organised thinking. Be confident in negotiation and problem-solving. Independent, organised and able to work on your own initiative, with a flexible approach to work, but also able to work as part of a team. Proactive in your approach to the role, motivated and confident in managing the process Good PC Skills and Microsoft Office Knowledge Ability to multitask Within easy commuting distance to our Borehamwood Head Office
Location: Borehamwood

Alternative Bridging Corporation is an equal opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: 22,000.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Store discount
Application question(s):

Would you require sponsorship? Please confirm that you live within commuting distance of Borehamwood. Please confirm that you are happy with full time office working.
Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person