Job Description

Why this job matters
The role of the LRACCS Compliance team is to help BT conduct its business in full compliance with all
applicable regulations, as well as internal codes of conduct, policies, standards and procedures.
We enable the business to create and maintain great customer outcomes by providing unparalleled risk,
compliance, and assurance expertise.
This is a leadership role with unparalleled strategic and operational responsibilities in one of the largest
organisations in this country. The postholder will lead a compliance team and play a pivotal role in shaping and
delivering the compliance framework across the organisation. As a member of the Compliance Director's
leadership team, they will be expected to provide expert insight, drive high-impact initiatives, and influence
decision-making at the most senior levels.
The individual will be the foremost authority in their area of
compliance, working closely with senior leadership across BT to ensure alignment with regulatory expectations
and business objectives.
What you'll be doing

• Establish and Lead a Centre of Excellence for External Regulatory Reporting, setting the gold standard for compliance operations within a FTSE100 environment.
• Act as a Visionary Leader, shaping a sustainable, forward-thinking compliance function that sets industry trends.
• Develop and Deliver the Technology Strategy for LRACCS Compliance, including the integration of data analytics, AI, and speech technologies.
• Monitor Regulatory and Industry Trends, using insights to inform strategic direction and maintain a competitive edge.
• Oversee Governance and Controls, ensuring BT meets its regulatory obligations through robust frameworks and processes.
• Provide Expert Governance Advice, particularly in relation to the Senior Managers & Certification Regime (SM&CR).
• Define and Track Key Performance Indicators (KPIs) to assess and report on the compliance health of the organisation.
• Develop and Maintain Management Information (MI) Systems, leveraging group capabilities to collect, analyse, and report compliance data.
• Lead the Design and Delivery of Bespoke Compliance Training tailored to the needs of the Consumer business.
• Stay Ahead of Regulatory Changes, updating internal policies and procedures to ensure ongoing compliance.
• Create and Deliver Compliance Education Programs to enhance employee understanding of ethical standards and regulatory requirements.
• Manage Multiple High-Impact Projects, ensuring timely delivery and alignment with strategic goals.
• Demonstrate Expertise Across Multiple Regulatory Regimes, applying this knowledge to strengthen compliance frameworks.
• Ensure High Accuracy in Compliance Gap Analysis, process documentation, and risk identification.
• Act as a Change Agent, driving the identification and execution of regulatory change initiatives.
• Communicate Compliance Insights Effectively, using data storytelling and analytics to influence business decisions.
• Apply Strong Business Acumen, understanding strategic drivers, financial metrics, and people performance levers.
• Leverage Internal and External Networks, promoting collaboration and bringing in best practices from across the industry.

Skills and Experiences
Skills

• Strong planning and organisational skills with high attention to detail
• Excellent project management capabilities across multiple complex initiatives
• Advanced data storytelling and analytical thinking
• Business acumen, including financial literacy and understanding of business KPIs
• Effective communication and presentation skills for diverse audiences
• Strong stakeholder engagement and influencing skills
• Ability to translate complex regulatory requirements into practical business solutions
• Networking and collaboration skills to leverage internal and external expertise
• Leadership and change management, with a focus on innovation and transformation
• Proficiency in designing and delivering compliance training
• Technological fluency in data, AI, and speech analytics within compliance contexts

Experience

• Proven track record managing multiple high-impact projects in regulated environments
• Deep knowledge of multiple regulatory regimes and their practical application
• Experience leading regulatory change initiatives and acting as a change agent
• Direct involvement with the Senior Managers & Certification Regime (SM&CR)
• Demonstrated ability to build and lead Centres of Excellence or strategic compliance functions
• Experience working in complex, matrixed organisations with senior stakeholders
• Background in developing and maintaining MI systems for compliance reporting
• Hands-on experience applying external best practices to internal compliance frameworks
• History of partnering with business units to embed compliance into operations
• Experience in delivering tailored compliance education and capability-building programmes

Benefits

• Annual On target bonus 15% (personal and company multipliers)
• Car allowance - worth 5500 a year, can be taken as cash)
• Private healthcare for you and your family
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required